What key things should you look for in a GAP insurance provider?
GAP insurance can be an invaluable addition to your current car insurance policy. Whether it's a regular car you're looking to cover or an Electric Vehicle, it's essential you find the right GAP Insurance provider. With so many providers offering GAP insurance UK drivers need to be aware of what to look out for, in order to make sure they choose the best for their needs.
The key qualities to look out for
So when looking for car GAP insurance, UK drivers need to be discerning. But what are the key qualities you should make sure your GAP insurance provider can display?
Excellent customer service
Making an insurance claim is something nobody ever wants to do, but if you're in the position of having to make that call you need to know you're going to be taken care of by your GAP insurance provider. This is why it's important your provider displays an understanding of the importance of empathetic and involved customer service. To make sure you're choosing a provider who has the right approach to customer service, look for ratings and testimonials online via services such as Feefo and Trustpilot to see what existing customers say.
"No two GAP insurance policies are alike, and there's no "one size fits all" approach. That's why your chosen provider needs to understand the exact level of coverage that you're looking for, then be able to provide you with a package that provides that cover. "
Knowledge of the product
GAP insurance is relatively simple to understand once you get the hang of it but, even so, you want to make sure you're dealing with a provider that understands the product and the market inside out. There are many disciplines involved, including an understanding of the industry, regulations, and financing. It's essential that your GAP insurance provider is familiar with all of these. Whoever you talk to in the team needs to have a firm grasp of your insurance package, coverage levels, and options to ensure any queries are resolved quickly.
Flexibility and versatility
No two GAP insurance policies are alike, and there's no "one size fits all" approach. That's why your chosen provider needs to understand the exact level of coverage that you're looking for, then be able to provide you with a package that provides that cover. The specifics of your vehicle, its value, and how you use it are all subject to change, so it's important you choose a provider who understands that not everything is set in stone. A great GAP insurance provider is one who can adjust your policy to take care of your needs as they change.
Responsibility and regulation
Make sure any provider you choose to do business with is fully conversant with the guidelines as laid out by the Financial Conduct Authority. It's important that they make it obvious they operate within FCA regulations. If you're in any doubt, make contact and ask directly. If you do not get a satisfactory answer you know to take your business elsewhere. The Financial Conduct Authority will make sure that best financial practices are observed and that your insurance provider is operating within the letter of industry guidelines and regulations.
Focus on quality over sales volume
The best possible company to work with is one that doesn't operate on a commission basis with its sales agents. When sales teams work on commission they're incentivised to try and upsell products and packages to customers that they don't really need, because the more they sell the more they're going to earn. When a team isn't operated on a commission basis, they're given the direction to only suggest the products and services that customers actually need. You're within your rights to ask if a company operates on commission with their sales.
Taking the hard work out of the process
Now you know what you should be looking for when you're searching for your next GAP insurance provider. Ensuring you find a company that meets all of the above criteria might seem like a difficult prospect, but if you want to make it easier on yourself just contact Direct Gap. We abide by every single one of the above-mentioned criteria to give our customers the best possible insurance coverage.
We're a team of professional, service-orientated, and highly trained insurance specialists. Our business is fully regulated by the Financial Conduct Authority for your peace of mind. Our sales team do not work on a commission basis, which means when they suggest an insurance package to you it's done purely because it best suits your needs. Choosing us to arrange your GAP insurance takes the hard work out.
If you'd like to learn more about the best GAP insurance policy for you, or to get yourself a free quote, contact Direct Gap today.