Customer reviews

Gold trusted service on Feefo
We score 4.9 out of 5 on an independent Customer Experience Rating with Feefo
4.9 out of 5 on an independent Customer Experience Rating with Feefo


5-Star Rating

21 Sep 2018

Excellent definently 5 star company


5-Star Rating

20 Sep 2018


Neil Skinner

5-Star Rating

19 Sep 2018

Easy to use to find out information and then purchase. Price very competitive with fewer exclusions and limitations than more expe…

Simon McFerran

5-Star Rating

17 Sep 2018

Very easy to use website, terms are clearly laid out and well priced. The payment process was smooth and efficient, good payment o…

Stephen Pokora

5-Star Rating

16 Sep 2018

Very straightforward purchase process. Couldn't be easier. I hope to not have to use the policy of course but there's peace of min…


5-Star Rating

10 Sep 2018

Easy and simple to use and understand, helpline staff friendly and helpful.

Sarah Auener

5-Star Rating

8 Sep 2018

Very easy to use and cost competitive

Jamie Stafford

5-Star Rating

7 Sep 2018

Took a policy with my previous car and even though it wasn’t needed it was nice to have the protection. Needless to say my n…


5-Star Rating

5 Sep 2018

Better priced than competitors, website has all the information available to help decide which policy you require.

Peter van de Vyver

5-Star Rating

5 Sep 2018

Used you for every Car i've had. Very good!

Sandy Hood

5-Star Rating

3 Sep 2018

Delighted to receive your email. I then phoned and spoke with a very helpful and pleasant lady. Overall excellent service

lynda yeomans

4-Star Rating

3 Sep 2018

Very straightforward website. easy to read and follow. very friendly yet professional telephone manner from James who answered a c…

David Trotter

5-Star Rating

1 Sep 2018

2nd policy purchased, excellent value for the money. Will certainly recommend.


5-Star Rating

28 Aug 2018

Very cheap prices, very easy to buy. Website easy to navigate and use.

Sean Alp

5-Star Rating

26 Aug 2018

I have used this company for my last car. Thankfully I never had to use it but for the price an cover this company offers it's a n…

Kevan Sharp

5-Star Rating

23 Aug 2018

Clearly written content - better than others I looked at!

Daniel Simms

5-Star Rating

20 Aug 2018

Very reasonably priced, quick navigation throughout the website and able to pay via PayPal. Very good service all round.

Magdalena Phipps

5-Star Rating

15 Aug 2018

Website very easy to follow; documents available and very clear. I’ve read plenty of good reviews although I hope I will nev…

Mike Hammill

5-Star Rating

13 Aug 2018

Good web site, very easy to use and the FAQs were very helpful.

Helen Stevens

5-Star Rating

12 Aug 2018

Very easy website to navigate.

I Gill

5-Star Rating

10 Aug 2018

Sage Pay screen exceptionally & irritatingly small. Otherwise very good.

Jayne Hopkins

5-Star Rating

7 Aug 2018

Online application easy to complete. Also the gentleman I spoke to regarding a query about return to invoice continuing if I conve…

Gillian Hyland

5-Star Rating

6 Aug 2018

Had to ring in a few times for help and your customer relations people were great namely James and Hayley. Great service and very…

Mr A Banner

5-Star Rating

6 Aug 2018

No fuss website - straight forward to fill in and submit. Excellent

  • Finance/Contract Hire

    Pays the difference between the motor insurers settlement and the outstanding Finance Balance. Suitable for HP, PCP, Lease and Contract Hire Vehicles.

  • Return to Invoice +

    Pays the difference between the motor insurers settlement and either the invoice price or the amount outstanding on finance whichever is the highest.

  • Vehicle Replacement +

    Pays the difference between the motor insurers settlement and the cost of a replacement vehicle matching the original specification, age, mileage or the amount outstanding on finance whichever is highest.

Get a FREE gap insurance quote!
Buy With Confidence, Direct Gap Provides all these benefits FREE of charge:

  • FREE - "A" Rated Insurance with a 30 day money back guarantee
  • FREE - We Guarantee to beat any gap insurance quote
  • FREE - Policy transfer on RTI and VRI
  • FREE - Deferred start date option for new vehicle purchases
  • FREE - Cover for ALL named drivers on your policy
  • FREE - No mileage restrictions during life of policy
  • FREE - Policy amendments for registration number & address changes
  • FREE - Commitment to settle your claim within 10 days
  • FREE - Credit card payments, no additional fees

Direct Gap is a trading style of Motor Gap Ltd, which is authorised and regulated by the Financial Conduct Authority

Welcome to Direct Gap - the UK's No.1 specialist gap insurance provider

Direct Gap is a specialist gap insurer. We offer an excellent range of insurance products at incredibly competitive prices. We are fully authorised and regulated by the Financial Conduct Authority.

We have established our reputation over many years as an independent insurance broker and we only use "A" rated, FCA authorised and regulated insurers. All claims offices are based in the UK. You can rest assured that both your policy and your premium are safe. You also have further security in that all of our policies fall within the Financial Services Compensation Scheme.

Our products have all been independently rated as 5 star insurance products by assesment agencies.  We are proud to have been included in the Which report on gap insurance.  We can cover any car immediately or defer the start date for upto one year for new vehicles.

Service is very important to us and we’re really proud of the feedback we get from customers. We think that’s because we don’t run a call centre. We are a professional team of trained specialists, who know about cars, gap insurance and motor finance. 

If you ever have to make a claim, it will be handled by the same trained professionals, quickly and efficiently. We’re happy to say that the average time to payment, once your insurer has made an offer of settlement and the paperwork is in place, is just seven days.