Customer reviews

Gold trusted service on Feefo
We score 4.9 out of 5 on an independent Customer Experience Rating with Feefo
4.9 out of 5 on an independent Customer Experience Rating with Feefo

Alexander Dobbie

5-Star Rating

12 Jul 2018

Good service, easy to use and just the policy I want.

Christopher Hunton

5-Star Rating

10 Jul 2018

Used before for wife's car - much better value than dealer offer again.

steve w

5-Star Rating

2 Jul 2018

Excellent. A vast saving on rip off policies offered by main dealers


5-Star Rating

30 Jun 2018

Very well priced and went through straight off. Can also use PayPal as well.

R Donnelly

5-Star Rating

29 Jun 2018

very easy - second time using you have recommended to others


5-Star Rating

21 Jun 2018

Less than half the price of dealer. You can see the policy before you commit to buy. I think I've done the right thing. Excellent…

Fiona Campbell

5-Star Rating

18 Jun 2018

Easy to select policy, clear wording and T&Cs, huge price difference between Direct Gap and the dealer policy.

Nathan Croker

5-Star Rating

15 Jun 2018

Very quick and easy - thank you. Referred to from an existing customer who already has multiple policies with yourself, so maybe y…


5-Star Rating

11 Jun 2018

Returning customer :)

Emma Mason

5-Star Rating

10 Jun 2018

Clear policies, I liked the 'example' policies for each option—very useful to help me decide on which GAP to buy.

Joan Buttle

5-Star Rating

6 Jun 2018

All my questions were answered clearly and I was left knowing exactly which policy to buy. I am happy with the purchase I have mad…

Catherine Owen

5-Star Rating

4 Jun 2018

Website really easy to use and very reasonable prices. The dealer was wanting over £200 more!

Mark Copping

5-Star Rating

3 Jun 2018

Quick and easy. Like the fact you get a cost before putting personal details in

S Lacey

5-Star Rating

3 Jun 2018

Very easy service to use and nearly 40% cheaper than previously quoted.

Mrs G Winwright

5-Star Rating

1 Jun 2018

Straight forward to complete online,excellent value for money, I hope I don't need to use the policy but it's good to have the pie…

Ann Williams

5-Star Rating

1 Jun 2018

Easy to navigate website easy to buy, good value. Far cheaper than i was asked to pay at dealers.

Jo Goldstraw

5-Star Rating

29 May 2018

Easy to apply and clear and easy to understand what each policy covers. Peace of mind for the rest of my contract for a reasonable…

Maurice Stray

5-Star Rating

29 May 2018

Fantastic it was so easy and a fantastic price . I would like to thank every at Direct Gap for wonderful service.

Mr J Mitchell

5-Star Rating

26 May 2018

Easy and straight forward. Made quick clarification call about personal plate transfer before purchasing policy.

Wendy Newman

5-Star Rating

25 May 2018

Very good competitive price for 4-year cover. Beats ALA who I used to be with. Good easy-to-use website too!

Nicola D

5-Star Rating

24 May 2018

Quick online, helpful by phone. Less than half the price the dealership quoted me for gap cover, for a broader product. Happy!

Andrew Simpkins

5-Star Rating

23 May 2018

Called a couple of times to ask questions and both people were very helpful. I didn't catch the name of the first person, the seco…

Paul Rennie

5-Star Rating

23 May 2018


Patricia Axon

4-Star Rating

21 May 2018

Seems quite simple

  • Finance/Contract Hire

    Pays the difference between the motor insurers settlement and the outstanding Finance Balance. Suitable for HP, PCP, Lease and Contract Hire Vehicles.

  • Return to Invoice +

    Pays the difference between the motor insurers settlement and either the invoice price or the amount outstanding on finance whichever is the highest.

  • Vehicle Replacement +

    Pays the difference between the motor insurers settlement and the cost of a replacement vehicle matching the original specification, age, mileage or the amount outstanding on finance whichever is highest.

  • Tyre Insurance

    Covers the cost of the replacement or repair of the tyres fitted to your vehicle that have sustained either accidental or malicious damage.

  • Key Insurance

    Key Insurance will pay up to £500 annual cover for locksmiths' charges, new locks, keys and the re-programming of immobilisers.

  • Scratch & Dent Insurance

    Scratch & Dent Insurance covers the cost of parts and labour to repair your vehicle in the event of minor accidental damage to the bodywork.

Get a FREE gap insurance quote!
Buy With Confidence, Direct Gap Provides all these benefits FREE of charge:

  • FREE - "A" Rated Insurance with a 30 day money back guarantee
  • FREE - We Guarantee to beat any gap insurance quote
  • FREE - Policy transfer on RTI and VRI
  • FREE - Deferred start date option for new vehicle purchases
  • FREE - Cover for ALL named drivers on your policy
  • FREE - No mileage restrictions during life of policy
  • FREE - Policy amendments for registration number & address changes
  • FREE - Commitment to settle your claim within 10 days
  • FREE - Credit card payments, no additional fees

Direct Gap is a trading style of Motor Gap Ltd, which is authorised and regulated by the Financial Conduct Authority

Welcome to Direct Gap - the UK's No.1 specialist gap insurance provider

Direct Gap is a specialist gap insurer. We offer an excellent range of insurance products at incredibly competitive prices. We are fully authorised and regulated by the Financial Conduct Authority.

We have established our reputation over many years as an independent insurance broker and we only use "A" rated, FCA authorised and regulated insurers. All claims offices are based in the UK. You can rest assured that both your policy and your premium are safe. You also have further security in that all of our policies fall within the Financial Services Compensation Scheme.

Our products have all been independently rated as 5 star insurance products by assesment agencies.  We are proud to have been included in the Which report on gap insurance.  We can cover any car immediately or defer the start date for upto one year for new vehicles.

Service is very important to us and we’re really proud of the feedback we get from customers. We think that’s because we don’t run a call centre. We are a professional team of trained specialists, who know about cars, gap insurance and motor finance. 

If you ever have to make a claim, it will be handled by the same trained professionals, quickly and efficiently. We’re happy to say that the average time to payment, once your insurer has made an offer of settlement and the paperwork is in place, is just seven days.