Customer reviews

Gold trusted service on Feefo
We score 4.9 out of 5 on an independent Customer Experience Rating with Feefo
4.9 out of 5 on an independent Customer Experience Rating with Feefo

Magdalena Phipps

5-Star Rating

15 Aug 2018

Website very easy to follow; documents available and very clear. I’ve read plenty of good reviews although I hope I will nev…

Mike Hammill

5-Star Rating

13 Aug 2018

Good web site, very easy to use and the FAQs were very helpful.

Helen Stevens

5-Star Rating

12 Aug 2018

Very easy website to navigate.

I Gill

5-Star Rating

10 Aug 2018

Sage Pay screen exceptionally & irritatingly small. Otherwise very good.

Jayne Hopkins

5-Star Rating

7 Aug 2018

Online application easy to complete. Also the gentleman I spoke to regarding a query about return to invoice continuing if I conve…

Gillian Hyland

5-Star Rating

6 Aug 2018

Had to ring in a few times for help and your customer relations people were great namely James and Hayley. Great service and very…

Mr A Banner

5-Star Rating

6 Aug 2018

No fuss website - straight forward to fill in and submit. Excellent

Robert Turner

5-Star Rating

4 Aug 2018

Simple website, excellent design and good products. Very pleased so far.

Sarra Freeman

5-Star Rating

3 Aug 2018

Very easy to do business with. Have used you before and recommended several people to you. I will continue to do so.

mariya khlyupina

4-Star Rating

31 Jul 2018

Website really easy to use, options and guide provided which helped in choosing the correct cover for me. Examples given were real…

Graham Wood

5-Star Rating

31 Jul 2018

Excellent service, website clear answered all my questions. Great price

Dave Davies

5-Star Rating

29 Jul 2018

Recommended by a friend and found to be much cheaper than what main dealer tried to sell me,they wanted £579 as opposed to &#…

Alexander Roy

5-Star Rating

29 Jul 2018

A very good product, I found it easy to read into policy details etc. and the purchasing process was smooth. Thank you


5-Star Rating

28 Jul 2018

Quick and simple! Brilliant!

Tom Froggatt

5-Star Rating

28 Jul 2018


Philip Corns

5-Star Rating

26 Jul 2018

Very good price, easy website to use. All done in quick time. Excellent.

Mr M Purewal

5-Star Rating

23 Jul 2018

Plenty of information for each policy - Examples were very useful.


5-Star Rating

18 Jul 2018

Had a couple of queries on Policy Wording, phoned Contact number and was satisfied with clarification received from James. Online…

Lee Kitchen

5-Star Rating

17 Jul 2018

Very good

Andrew Paton

5-Star Rating

16 Jul 2018

This is my second policy with Direct Gap and I couldn’t be happier. Peace of mind when it comes to my car.

Karen Trotter

5-Star Rating

14 Jul 2018

Easy process to complete and a lot cheaper than what the Dealer was wanting to charge me for the same insurance. Would certainly r…

Chris Lane

5-Star Rating

14 Jul 2018

No fuss excellent service

Alexander Dobbie

5-Star Rating

12 Jul 2018

Good service, easy to use and just the policy I want.

Christopher Hunton

5-Star Rating

10 Jul 2018

Used before for wife's car - much better value than dealer offer again.

  • Finance/Contract Hire

    Pays the difference between the motor insurers settlement and the outstanding Finance Balance. Suitable for HP, PCP, Lease and Contract Hire Vehicles.

  • Return to Invoice +

    Pays the difference between the motor insurers settlement and either the invoice price or the amount outstanding on finance whichever is the highest.

  • Vehicle Replacement +

    Pays the difference between the motor insurers settlement and the cost of a replacement vehicle matching the original specification, age, mileage or the amount outstanding on finance whichever is highest.

  • Tyre Insurance

    Covers the cost of the replacement or repair of the tyres fitted to your vehicle that have sustained either accidental or malicious damage.

  • Key Insurance

    Key Insurance will pay up to £500 annual cover for locksmiths' charges, new locks, keys and the re-programming of immobilisers.

  • Scratch & Dent Insurance

    Scratch & Dent Insurance covers the cost of parts and labour to repair your vehicle in the event of minor accidental damage to the bodywork.

Get a FREE gap insurance quote!
Buy With Confidence, Direct Gap Provides all these benefits FREE of charge:

  • FREE - "A" Rated Insurance with a 30 day money back guarantee
  • FREE - We Guarantee to beat any gap insurance quote
  • FREE - Policy transfer on RTI and VRI
  • FREE - Deferred start date option for new vehicle purchases
  • FREE - Cover for ALL named drivers on your policy
  • FREE - No mileage restrictions during life of policy
  • FREE - Policy amendments for registration number & address changes
  • FREE - Commitment to settle your claim within 10 days
  • FREE - Credit card payments, no additional fees

Direct Gap is a trading style of Motor Gap Ltd, which is authorised and regulated by the Financial Conduct Authority

Welcome to Direct Gap - the UK's No.1 specialist gap insurance provider

Direct Gap is a specialist gap insurer. We offer an excellent range of insurance products at incredibly competitive prices. We are fully authorised and regulated by the Financial Conduct Authority.

We have established our reputation over many years as an independent insurance broker and we only use "A" rated, FCA authorised and regulated insurers. All claims offices are based in the UK. You can rest assured that both your policy and your premium are safe. You also have further security in that all of our policies fall within the Financial Services Compensation Scheme.

Our products have all been independently rated as 5 star insurance products by assesment agencies.  We are proud to have been included in the Which report on gap insurance.  We can cover any car immediately or defer the start date for upto one year for new vehicles.

Service is very important to us and we’re really proud of the feedback we get from customers. We think that’s because we don’t run a call centre. We are a professional team of trained specialists, who know about cars, gap insurance and motor finance. 

If you ever have to make a claim, it will be handled by the same trained professionals, quickly and efficiently. We’re happy to say that the average time to payment, once your insurer has made an offer of settlement and the paperwork is in place, is just seven days.