Customer reviews

Gold trusted service on Feefo
We score 4.9 out of 5 on an independent Customer Experience Rating with Feefo
4.9 out of 5 on an independent Customer Experience Rating with Feefo

Chris Allen

4-Star Rating

16 Nov 2018

Great value for unlimited claim amount. You provided the cheapest quote I received.

Neil Chason

5-Star Rating

14 Nov 2018

Quick and easy quote, simple to understand policy wording. Instant emailed the policy, a very quick and simple process all round

Omar Jerome Fitzpatrick

5-Star Rating

11 Nov 2018

Painless experience. Cheers for the free temporary cover. I will definitely be back to sign up for full package.

A Kenny

5-Star Rating

11 Nov 2018

2nd vehicle covered with Direct Gap - very easy and a lot cheaper than policy offered by dealer

David Owen

5-Star Rating

6 Nov 2018

No fuss, no change to claim limit on final quote. Straightforward transaction won the day


5-Star Rating

5 Nov 2018

So easy to set up and very well priced

Aidan Cullen

5-Star Rating

5 Nov 2018

Very easy and reasonably priced. Now have 3 policies with you. Thanks

G Lewis

5-Star Rating

2 Nov 2018

Nice & easy, also 50% cheaper than offered by the dealer & finance company.

Mohammed Saleem

5-Star Rating

1 Nov 2018

Process to get the insurance was seamless on the internet. Cannot comment on the service as hoping I never have to use them.

Lynda Berry

5-Star Rating

1 Nov 2018

First time I have purchased Gap insurance so had a few queries. Spoke to James who was very helpful and reassuring. Hopefully I ne…

D Thomas

5-Star Rating

1 Nov 2018

Very pleased with quote, policy wording and online ease of use for applying. :-)

Sadiq Mohsin

5-Star Rating

1 Nov 2018

Easy completion of application form. Reviews are good. The reason for choosing Direct Gap.

Robert Lawson

5-Star Rating

17 Oct 2018

Lady on the phone was the best operator , 10/10, informative ,helpful many thanks.

Alf Boswell

5-Star Rating

17 Oct 2018

Hayley was very helpful on the telephone answering all of my questions.

Ross Ranson

5-Star Rating

16 Oct 2018

Comprehensive cover and easy to purchase. Thank you

Gemma wells

5-Star Rating

8 Oct 2018

I phoned to make a query before purchasing & the lady on the phone was very quick to answer & extremely helpful. Also you…

ernest barnett

5-Star Rating

6 Oct 2018

excellent service can't fault you

Mr Mehair

5-Star Rating

5 Oct 2018

Explained that Tesla tracker is already built in and that the car is not parked in a garage but within secure gated estate. Direct…

Sonni clugston

5-Star Rating

3 Oct 2018

Very easy company to deal with and very clear information on your website, it also loads quickly and I feel confident I’ve m…

chris kearns

5-Star Rating

28 Sep 2018

Very good price with excellent benefits for the policy. Have used Direct Gap before and would recommend.

Ian Clack

5-Star Rating

25 Sep 2018

Very competitively priced compared to other insurers and extremely easy to complete online and arrange the gap insurance.


5-Star Rating

21 Sep 2018

Excellent definently 5 star company


5-Star Rating

20 Sep 2018


Neil Skinner

5-Star Rating

19 Sep 2018

Easy to use to find out information and then purchase. Price very competitive with fewer exclusions and limitations than more expe…

  • Finance/Contract Hire

    Pays the difference between the motor insurers settlement and the outstanding Finance Balance. Suitable for HP, PCP, Lease and Contract Hire Vehicles.

  • Return to Invoice +

    Pays the difference between the motor insurers settlement and either the invoice price or the amount outstanding on finance whichever is the highest.

  • Vehicle Replacement +

    Pays the difference between the motor insurers settlement and the cost of a replacement vehicle matching the original specification, age, mileage or the amount outstanding on finance whichever is highest.

Get a FREE gap insurance quote!
Buy With Confidence, Direct Gap Provides all these benefits FREE of charge:

  • FREE - "A" Rated Insurance with a 30 day money back guarantee
  • FREE - We Guarantee to beat any gap insurance quote
  • FREE - Policy transfer on RTI and VRI
  • FREE - Deferred start date option for new vehicle purchases
  • FREE - Cover for ALL named drivers on your policy
  • FREE - No mileage restrictions during life of policy
  • FREE - Policy amendments for registration number & address changes
  • FREE - Commitment to settle your claim within 10 days
  • FREE - Credit card payments, no additional fees

Direct Gap is a trading style of Motor Gap Ltd, which is authorised and regulated by the Financial Conduct Authority

Welcome to Direct Gap - the UK's No.1 specialist gap insurance provider

Direct Gap is a specialist gap insurer. We offer an excellent range of insurance products at incredibly competitive prices. We are fully authorised and regulated by the Financial Conduct Authority.

We have established our reputation over many years as an independent insurance broker and we only use "A" rated, FCA authorised and regulated insurers. All claims offices are based in the UK. You can rest assured that both your policy and your premium are safe. You also have further security in that all of our policies fall within the Financial Services Compensation Scheme.

Our products have all been independently rated as 5 star insurance products by assesment agencies.  We are proud to have been included in the Which report on gap insurance.  We can cover any car immediately or defer the start date for upto one year for new vehicles.

Service is very important to us and we’re really proud of the feedback we get from customers. We think that’s because we don’t run a call centre. We are a professional team of trained specialists, who know about cars, gap insurance and motor finance. 

If you ever have to make a claim, it will be handled by the same trained professionals, quickly and efficiently. We’re happy to say that the average time to payment, once your insurer has made an offer of settlement and the paperwork is in place, is just seven days.