Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.92-Star Rating

4.9 out of 5 based on 12441 reviews

5 Star
11570
4 Star
816
3 Star
26
2 Star
10
1 Star
19
  • Easy to buy a policy. I made a mistake on the dates and it was rectifed in minutes.

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • Quick and simple. Good price. The family have all used Direct Gap. When we have had to make a claim, service was very good.

    Policy: Return to Invoice

    5.00000-Star Rating

  • Easy and competitively priced - I liked the worked examples that show how this insurance works.

    Policy: Return to Invoice

    5.00000-Star Rating

  • Straight forward purchase process - all information needed clearly displayed. Great price compared to leasing company.

    Policy: Finance Gap

    5.00000-Star Rating

  • Excellent as always.

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • Great service, very easy to use. Total price for the same product is much cheaper than the main dealer! Would highly recommend.

    Policy: Return to Invoice

    5.00000-Star Rating

  • Very competitive pricing.Easy to use website. Excellent FAQ section

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • Good website, clear concise. Good information. Reasonably priced.

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • I was a bit confused by gap insurance and how it works but the lady I spoke to over the phone was so friendly and helpful. Thank you! I received my quote straight away and it was clear and simple to buy the policy.

    Policy: Agreed Value

    5.00000-Star Rating

  • So easy to use. Most of the other suppliers want to know to much irrelevant information.

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • This is the second policy I have purchased in 12 months, this time for my wife's car. Easy to purchase with juts a few clicks and over £200 cheaper than the main dealership price!

    Policy: Finance Gap

    5.00000-Star Rating

  • Easy to use website. Very competitive, especially against dealership. When called with a query, operator very helpful. Would recommend.

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • always use and very easy to get around on the website will always recommend and always cheaper than the dealership

    Policy: Return to Invoice

    5.00000-Star Rating

  • Pretty easy to organise and a much better policy for 60% less than the main dealer with a higher level of cover. I had questions about the application process and got responses back by email after 10pm - that's really good customer service. Lets hope we don't need to test how good the claims department is!

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • Excellent as ever.

    Policy: Finance Gap

    5.00000-Star Rating

  • Recommended to use you by my StepFather Graham Templeman Really easy to use and good value for money

    Policy: Return to Invoice

    5.00000-Star Rating

  • Competitively priced gap insurance for new Lease car. Straightforward application process. Hopefully won't need to actually use it!

    Policy: Finance Gap

    5.00000-Star Rating

  • Very easy to set up and a lot cheaper than the insurance the dealer was offering, thank you!

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • Quick and easy, 2nd policy I have taken out.

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • Clear and easy-to-use website, explanation of policies and details very good, and prices very competitive, much less than dealer quotes. Thanks.

    Policy: Return to Invoice

    5.00000-Star Rating

  • Very helpful when I called to discuss policy options & get a better understanding of the different policies

    Policy: Return to Invoice

    5.00000-Star Rating

  • Easy to use website and very attractive quote for a brand new car.

    Policy: Finance Gap

    5.00000-Star Rating

  • Excellent service. Returning customer.

    Policy: Return to Invoice

    5.00000-Star Rating

  • Quick easy to use. Everything explained in easy to understand wording. Can relax knowing my financial investment is protected

    Policy: Return to Invoice

    5.00000-Star Rating