Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

5-Star Rating

4.9 out of 5 based on 6068 reviews

5 Star
5767
4 Star
296
3 Star
5
2 Star
0
1 Star
0
  • Clifford Sewell

    Clear concise information very easy to use website, hopefully I'll never need it, but I'd rather have it & not need it! So much more reasonable than the dealer quote for the same cover. 5⭐️

    Policy: Return to Invoice +

    5-Star Rating

  • James

    Research shows you have a good product. Competitive price delivers and quick and easy website to find out more and purchase. Excellent thanks

    Policy: Return to Invoice +

    5-Star Rating

  • David Holgate

    A big thank you to Molly.She was brilliant,she sorted everything for me. Brilliant service.

    Policy: Agreed Value

    5-Star Rating

  • ALAN WILLIAMS

    Simple to arrange and a lot cheaper than the dealer offer. Many years ago I had my car stolen and was never recovered. I had only just bought it without gap insurance and I had a devil of a job to get it replaced. It took months of arguing about the value with a well known company. I hope never to have to claim but if I did I have this insurance to aid me. I have four cars since and always take gap insurance. It is a small price to pay to eliminate the hassle I experienced before.

    Policy: Return to Invoice +

    5-Star Rating

  • Sully

    Easy excellent website clear and informative. Definatley recommend to family and friends

    Policy: Finance/Contract Hire

    5-Star Rating

  • Chris Wyatt

    Looked for a GAP insurance, and found this site to be very easy to use and follow. Direct GAP has saved us £400 - compared to product offered by dealership. Would recommend to everyone... 5/5 from me.

    Policy: Finance/Contract Hire

    5-Star Rating

  • I Hartshorne

    Excellent service A +++++++++++

    Policy: Vehicle Replacement +

    5-Star Rating

  • Sue

    User friendly website and easy to navigate. My husband wanted to ask few questions before taking out the policy so called customer service and spoke to a really nice and friendly gentleman on phone who clarified everything for us and we made the decision to buy 5 year policy for my brand new car. I would hope my car is never written off but if it happens then I would expect direct gap to provide same 5 star customer service :)

    Policy: Vehicle Replacement +

    5-Star Rating

  • Peter McGuire

    Excellent value - half the price of the dealer offer and better cover. Highly recommended.

    Policy: Return to Invoice +

    5-Star Rating

  • Daniel Singh

    Superb service i was unsure of a few details to do with the policy rang the office very helpful just purchased the policy will recommend to anyone looking for a Gap policy Thank you

    Policy: Return to Invoice +

    5-Star Rating

  • bob Newcombe

    Good value, covered by FCA, easy website to use, clear terms and conditions.

    Policy: Return to Invoice +

    5-Star Rating

  • Mike Glover

    Nice and easy. Recommended by Which magazine.

    Policy: Vehicle Replacement +

    5-Star Rating

  • James Brown

    Amazing company

    Policy: Finance/Contract Hire

    5-Star Rating

  • J charlton

    The lady on the phone was wonderful. Very helpful and purchasing my product took less than 2 mins online after she had helped me by emailing the quote and links.

    Policy: RTI 15 Month

    5-Star Rating

  • Simon Ayling

    This the second gap insurance I have bought from Direct Gap, returned as was impressed how easy it was to talk to someone when I phoned regarding a previous policy.

    Policy: Return to Invoice +

    5-Star Rating

  • Barry Shuttleworth

    Spoke to DirectGap before going ahead and was very pleased with the person I spoke to: very informative, friendly and no sales pressure to buy there and then! I have now, via the web site, bought a policy which was very easy and quick.

    Policy: Finance/Contract Hire

    5-Star Rating

  • MikeG

    Very easy/good website and saved more than 50% against dealer quote.

    Policy: Vehicle Replacement +

    5-Star Rating

  • Hilary Puckering

    I was getting confused with the information on various we sites but one quick phone call answered my questions and I went ahead and bought the insurance on-line. The gentleman on the phone, I think it was James was very helpful and friendly and said if I had any problems with the purchase not to hesitate to call again as that was what he was there for. Thank you.

    Policy: Vehicle Replacement +

    5-Star Rating

  • Phillip Evans

    Cover was more comprehensive and for longer than competitors. The price was very reasonable too.

    Policy: Vehicle Replacement +

    5-Star Rating

  • Michael

    So easy to complete. The dealership were going to charge £359. Thank you

    Policy: Vehicle Replacement +

    5-Star Rating

  • Peter W

    Very clear website - the best of the several we looked at. A couple of small queries were quickly answered by very friendly and efficient staff. Policy cost less than half the price (and gave more cover) than quoted by the car dealership.

    Policy: Vehicle Replacement +

    5-Star Rating

  • G Shuan

    Great service, great advice given over the phone. Very easy transaction!

    Policy: Return to Invoice +

    5-Star Rating

  • Ashley Mitchell

    Had another policy. Agreement was fantastic. Claimed on it. Very thorough claim advisor a back to the car insurance company. Highly recommended.

    Policy: Return to Invoice +

    5-Star Rating

  • Geoff Meadowcroft

    Simple,straightforward and cost concious (enough about me !) Great product and saved me hundreds against finance company quote...thanx

    Policy: Finance/Contract Hire

    5-Star Rating