Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

5-Star Rating

5.0 out of 5 based on 6348 reviews

5 Star
6036
4 Star
307
3 Star
5
2 Star
0
1 Star
0
  • john harris

    very helpful on helping me choose the right policy for me very easy to use online hopefully they live up to there 5 star if anything unforeseen happens

    Policy: Return to Invoice +

    5-Star Rating

  • Cliff

    Excellent website ,had to contact by phone with a couple of questions & they were answered clearly, by very helpful staff.

    Policy: Agreed Value

    5-Star Rating

  • Alison Allen

    Fantastic Product. Great helpful advisors at the end of the phone too. Thank you.

    Policy: Vehicle Replacement +

    5-Star Rating

  • Wendy Bramwell

    So easy to complete, helpful when I made tel enquiry. So much cheaper than dealership. saved myself £300.

    Policy: Vehicle Replacement +

    5-Star Rating

  • Mark S

    Excellent....talked to James on the telephone who was most helpful and subsequently purchased Gap Insurance on-line which was very easy

    Policy: Return to Invoice +

    5-Star Rating

  • shelley thorpe

    good service from call centre and easy online oordering

    Policy: Agreed Value

    5-Star Rating

  • James Johnston

    Dealership offered me the same cover for £299.00. Purchased it here for £109.00 It pays to shop around. Thank you Direct Gap.

    Policy: Finance/Contract Hire

    5-Star Rating

  • chris Isbill

    First Class A ****

    Policy: Return to Invoice +

    5-Star Rating

  • Jim Haywood

    Easy to understand cover I am buying. Website easy to for purchase. Quick confirmation of cover. Hope not to haver to use but peace of mind if needed.

    Policy: Return to Invoice +

    5-Star Rating

  • James Cory

    I was steered towards choosing you by Which? rating you highly and you were the best vfm.

    Policy: Vehicle Replacement +

    4-Star Rating

  • Karl Christie

    Great service. Clear and Informative information given on website. Great choice of how to pay. No issues on website

    Policy: Vehicle Replacement +

    5-Star Rating

  • Michael R

    First Purchase with Direct Gap. I had a few questions so rang up and was able to talk to a human ! very helpful. Thank You I have peace of mind insurance and confident that if the worst happens I will not have to talk to a machine. Thank you

    Policy: Vehicle Replacement +

    5-Star Rating

  • Andrew Hunt

    Third Policy taken out in family. As usual very easy to understand and apply for. Customer service excellent dealing with questions.

    Policy: Return to Invoice +

    5-Star Rating

  • Rebecca

    Recommended and fairly priced, better than a dealer.

    Policy: Return to Invoice +

    5-Star Rating

  • Mrs Hall

    Brilliant site and excellent service. Couldn't be more helpful.

    Policy: Finance/Contract Hire

    5-Star Rating

  • Chris L

    Excellent customer service when I called to make an enquiry and straight forward user friendly website

    Policy: Finance/Contract Hire

    5-Star Rating

  • Paul Wilkins

    Incredibly easy to use and simple to choose the right policy. Extremely competitive quote too!! Will come back again!!

    Policy: Finance/Contract Hire

    5-Star Rating

  • Jordan

    Almost halved the price of my current policy! Easy to sort out and takes a matter of minutes to do online!

    Policy: Finance/Contract Hire

    5-Star Rating

  • Anthony Shorter

    I did try to buy scratch & dent and alloy repair insurance with the gap insurance but have had to do these separately. A multi policy package would be good.

    Policy: Vehicle Replacement +

    4-Star Rating

  • dan hughes

    Vehicle Replacement + for brand new BMW. Called Direct Gap for a quote they were very knowledgeable and helpful and saved me a small fortune

    Policy: Vehicle Replacement +

    5-Star Rating

  • Adrian T

    Easy to use website, clear explanation of products offered. Dealer quoted £500 for 3yr cover - 5yr cover for £179 here!!

    Policy: Return to Invoice +

    5-Star Rating

  • Nina

    Brilliant fast and efficient this is my 5th car with Gap wouldn't have it any other way. Complete assurance and payout if needed

    Policy: Finance/Contract Hire

    5-Star Rating

  • Kevin Hall

    Good customer service, good value premium and policy is comprehensive with no unreasonable exclusions

    Policy: Vehicle Replacement +

    5-Star Rating

  • Alan Ball

    First time i have bought Gap insurance on the web, it's a lot cheaper then the main car dealers and so easy to do online. So if Direct Gap lives up to its 5 star ratings i'll be happy.

    Policy: Vehicle Replacement +

    5-Star Rating