Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

5-Star Rating

4.9 out of 5 based on 10958 reviews

5 Star
10284
4 Star
667
3 Star
6
2 Star
1
1 Star
0
  • Ralph Timmins

    Good value policy. Upfront details are clear and can defer start date by 12 months which is ideal if you have new for old cover for the first year by your normal insurance company. Cover includes all extras as per purchase invoice. I was quoted £399.00 by the dealer for RTI insurance for 3 years cover but with Direct Gap I have New Car Cover for 4 years with a deferred start date in 12 months time so the car is covered until it is 5 years old for £229.00.

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • Les Dunbar

    Super quick and easy to get a quote (by far the cheapest I found online) and even easier to process.

    Policy: Finance Gap

    5.00000-Star Rating

  • Wesley Fowler

    Returning customer, always a great service.

    Policy: Finance Gap

    5.00000-Star Rating

  • John Northrop

    Simple and cheap. Mercedes Gap was £700 so check the Internet beforehand, same cover at 1/5 of the price.

    Policy: Return to Invoice

    5.00000-Star Rating

  • Brian Cookson

    Very easy to arrange on line. Good price. Nice to know we are covered on our new (20reg) car! Highly recommend. Thanks

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • Arpit Patel

    great service. 4th policy with you guys

    Policy: Finance Gap

    5.00000-Star Rating

  • Graham Taylor

    Easy to use website and great staff on the phone. My third policy!

    Policy: Return to Invoice

    5.00000-Star Rating

  • Howard S

    Very friendly service, simple online process and much cheaper than the competitors. Thanks for great customer service.

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • Nigel Fenton

    I had to make a claim with these guys before and was very happy with the service I received and was paid out very swiftly. I am now taking out another policy for the replacement vehicle.

    Policy: Return to Invoice

    5.00000-Star Rating

  • Paul Kirkham

    Easy and effortless to do and cheaper than the dealer who wanted £399, I paid £129 which makes this a no brainer

    Policy: Return to Invoice

    5.00000-Star Rating

  • Marilyn Middleton

    Second time I've used you for Gap insurance. Competitive pricing and quick and easy online process to obtain policy.

    Policy: Finance Gap

    5.00000-Star Rating

  • Michael Bagnall

    Brilliant service had it with my previous car which unfortunately was wrote off they payed straight out with my back to invoice policy so I'm getting again with my new vehicle

    Policy: Return to Invoice

    5.00000-Star Rating

  • Ben Reeves

    I don’t know who the customer service lady I spoke to one the phone was but she was AMAZING, possibly the best call centre type person I’ve ever spoken too. You’ve pretty much got my business solely because of her. I wish I was able to remember her name.

    Policy: Finance Gap

    5.00000-Star Rating

  • Brian Wain

    Incredibly competitive pricing, including cover for things the dealership didn't and all for a much lower price!The dealer price was more than double for a shorter cover time

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • Clare Williams

    The information on the website is excellent and all my queries were answered in the FAQs. I easily arranged and paid for the GAP insurance for my new car. Would highly recommend Direct Gap.

    Policy: Return to Invoice

    5.00000-Star Rating

  • tom grey

    amazing prices. great gap insurance, recommended by a friend.

    Policy: Return to Invoice

    5.00000-Star Rating

  • Giles Hemmings

    Website easy to use, policy wording clear, unlimited mileage cover is an excellent feature (not all GAP policies elsewhere will cover this). Pricing competitive. Good reviews on TrustPilot gave me confidence to purchase a policy from Direct Gap.

    Policy: Return to Invoice

    5.00000-Star Rating

  • Olivier Chatelain

    Quick and simply - 50% less expensive than Mercedes

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • Robert Alleyne

    Spoke to a representative before going on line Extremely helpful and explained clearly the options I had Very easy to fill in the on line application Quotes where very competitive And would definitely use Direct Gap again

    Policy: Return to Invoice

    4.00000-Star Rating

  • Amrik Birdi

    Never heard of GAP Insurances until I purchased my car. I then spoke to colleague of mine who referred me to yourselves. So easy and straight forward to purchase Excellent and very competitive, if not better!

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • CyMan

    Well as far as the purchase experience goes it was as easy as click click pay - done. Whether the claims experience is as fast and hassle free I hope I never need to find out - lets see. I can say though that I did shop around and the price I was offered here was definitely the best I found. Having once previously had a car stolen with Gap Insurance I can honestly say it is a total life saver - should that nasty day ever arise. Anyone driving a expensive car without GAP Insurance is either a moron or minted ;-)

    Policy: Return to Invoice

    5.00000-Star Rating

  • LISA MURPHY

    Nice simple clear site to use. Let's hope we never have to use the policy but peace of mind that the company is so well rated

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • John Herd

    Second time we have used Direct Gap, fast speedy service & saves a fortune

    Policy: Finance Gap

    5.00000-Star Rating

  • Ga Malik

    Cheaper than Gap offered by dealer. Easy to use website with clear FAQs about various products. I called the office to clarify a query and the person who answered was very helpful.

    Policy: Return to Invoice

    5.00000-Star Rating