Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

5-Star Rating

4.9 out of 5 based on 10627 reviews

5 Star
9974
4 Star
647
3 Star
5
2 Star
1
1 Star
0
  • Mark Denis

    Super easy to sort out on your own. Customer service was very helpful when talking through the right policy to choose from.

    Policy: Return to Invoice

    5.00000-Star Rating

  • Eda

    Very easy to use website and great price compared to other GAP insurance providers.

    Policy: Finance Gap

    5.00000-Star Rating

  • Kenneth Lott

    Very easy to use. Considerably cheaper than cost of a policy with the dealer which would only have covered three years.

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • FOTEINI MAVROKOUKOULAKI

    Completely satisfied with the service of purchasing the policy online. Much cheaper than a dealership quotation. Thanks

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • Stephen East

    Easy online forms to complete. Helpful examples of scenarios so you can understand which policy may be better for your circumstances. Great prices

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • Mark Cranny

    Very quick and easy, very competitive. I've insured 2 vehicles with Direct Gap. Recommended.

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • Helen Truesdale

    Good value product. Simple sign up process. I have used for all 3 of our cars. Excellent!!

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • Paul Allan

    Brilliant service up to the buying point. Thankfully not had a claim "yet" - never I hope so can't speak of the service in that respect but I only speak of people as I find them and it's been brilliant up to now. Go ahead buy this policy - it's all well explained.

    Policy: Finance Gap

    5.00000-Star Rating

  • Joy forrest

    This the second car I have covered. A lot cheaper than he main dealers wanted.

    Policy: Finance Gap

    5.00000-Star Rating

  • Graham Harrison

    As a new customer all I can comment on is why I chose to buy this cover amongst all the competition out there for this type of Insurance for people in my situation. Car Insurance Companies are ever increasingly going down the road of it is cheaper for them to right-off a vehicle if they think - not you - that the vehicle is not worth it to them to repair it - thereby leaving the customer facing a financial loss forced upon them for which they have no defence - else take out a GAP Insurance Policy. Their offer covers customers with an International Motor Insurance Certificate (Green Card) the GAP policy is effective on your vehicle at the point of Total Loss up to 120 days in any one trip. This is what swung it for me. Great.

    Policy: Return to Invoice

    5.00000-Star Rating

  • Laura Owen

    Short, clear and concise application which is unusual for insurance policies today! Well done

    Policy: Finance Gap

    5.00000-Star Rating

  • Tracy King

    Easy GAP insurance at a great price with the ability to defer for 12 months, couldn't ask for more! Excellent service!

    Policy: Return to Invoice

    5.00000-Star Rating

  • Safwan Samad

    Easy to use and very clear on what is what. Best price I could find and would happily recommend to others.

    Policy: Finance Gap

    5.00000-Star Rating

  • Tracey Naden

    Called for more information on the various products a couple of days before purchasing. Spoke to Paul who was incredibly knowledgeable and helpful. Thank you for great customer service!

    Policy: Return to Invoice

    5.00000-Star Rating

  • Michael Hemmerdinger

    Very simple and clear instructions. Would recommend to friends and family.

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • Nicholas Kerry

    hope I never need this, but have been caught in the 'Gap' previously! Premium less than half the offer from Dealer, and from a trusted Insurer.

    Policy: Return to Invoice

    5.00000-Star Rating

  • Carl Nash

    So quick and easy would recamend them anyone

    Policy: Finance Gap

    5.00000-Star Rating

  • Megan Porteus

    Easy to purchase. Had a previous policy and received excellent service and so was quite happy to use DirectGap again.

    Policy: Return to Invoice

    5.00000-Star Rating

  • John

    Excellent service. Original telephone questions answered efficiently and with patience by Paul. Online system for taking out policy was easy to follow and use.

    Policy: Finance Gap

    5.00000-Star Rating

  • Rachael Smith

    Sign up process was easy and efficient. Price and duration of coverage is far better than what the dealership offered and what i've see elsewhere online

    Policy: Vehicle Replacement

    4.00000-Star Rating

  • Lloyd Tucker

    Well explained, simple to get a quote and understand the various levels of cover. And good value

    Policy: Return to Invoice

    4.00000-Star Rating

  • Gareth Millington

    Easy and clear. Also spoke to Ray who was a great help and explained the process. Would recommend and use again.

    Policy: Finance Gap

    5.00000-Star Rating

  • Sean Leggett

    Second time using this company. Very easy to do business with.

    Policy: Finance Gap

    5.00000-Star Rating

  • Dean Mackintosh

    Wasn't sure about what p[policy would be a best fit for my needs ... One quick call had me ready to purchase the right policy. Great Service.

    Policy: Return to Invoice

    5.00000-Star Rating