Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

5-Star Rating

4.9 out of 5 based on 8604 reviews

5 Star
8124
4 Star
475
3 Star
5
2 Star
0
1 Star
0
  • Mrs L Tocher

    Explained fully and simply. Easy to buy online. Much cheaper than similar cover the car dealer was offering.

    Policy: Return to Invoice +

    5-Star Rating

  • Tony Maslin

    Easy to navigate. I hope I never need to make a claim, but, if I do I hope the service will continue to match your reputation.

    Policy: Vehicle Replacement +

    5-Star Rating

  • Chi Cham

    Website very informative, best price by far, easy decision to buy policy.

    Policy: Return to Invoice +

    5-Star Rating

  • Lewis Smith

    Very quick & easy to do... very straightforward. Would definitely recommend from a purchasing point of you. Clear guidance, very easy to understand.

    Policy: Vehicle Replacement +

    5-Star Rating

  • Claire Seymour

    Recommended by a friend - applied for gap insurance online very quick, easy and trustworthy! great price too. Thank you

    Policy: Finance/Contract Hire

    5-Star Rating

  • Janet Brown

    This will be the third policy I have had with Direct Gap and so far have never needed to claim against them but the website. ease of purchase, clear explanations etc are all good.

    Policy: Return to Invoice +

    5-Star Rating

  • Mrs K Dorning

    Very simple to arrange, competitive quotation. Far better than the dealer option.

    Policy: Return to Invoice +

    5-Star Rating

  • Rick Bury

    Very easy to use and quick Also like you can transfer to another car (could not do this with old policy)

    Policy: Vehicle Replacement +

    5-Star Rating

  • John Martin

    Have used this company a number of times, excellent service

    Policy: Vehicle Replacement +

    5-Star Rating

  • James Carter

    I taken this policy out, knowing paying more than another provider after speaking to James over the phone, his knowledge & confidence has reassured me that should I need your services, you'll act efficiently in my best interests. Let's hope we don't have to, many thanks, James Carter.

    Policy: Return to Invoice +

    5-Star Rating

  • wendy buddle

    Previous experience very good, hence I've returned

    Policy: Return to Invoice +

    5-Star Rating

  • G Nash

    Not the cheapest quote received (at £189 vs £157) but the purchase went through without a hitch. Proof of the quality with these products is always in the 'what if I have to claim' scenario . . which we all hope will never apply . . . fingers crossed. The competitors product which I came to within a final click of purchasing only told me at that stage that the start date had to be within 30 days !? . . . no good if you wish to defer commencement until your insurers 12 month policy 'here is a new one' applies . . . their loss.

    Policy: Return to Invoice +

    5-Star Rating

  • Karlis Kuzis

    Best price on market - FOR 5 YEARS COVER. Amazing!!!

    Policy: Return to Invoice +

    5-Star Rating

  • Barry Tunnicliffe

    Best price, easy to use website and good reviews - Hopefully if I need to make a claim then the process will be just as smooth.

    Policy: Return to Invoice +

    5-Star Rating

  • steve rowley

    better than any car dealer who don't seem to want to sell you anything !

    Policy: Return to Invoice +

    5-Star Rating

  • Lesley Smith

    I would highly recommend Direct Gap. Paid out £10k on a policy for a previous car without any dramas.

    Policy: Return to Invoice +

    5-Star Rating

  • Julian Willis

    Quick, easy and covered!

    Policy: Vehicle Replacement +

    5-Star Rating

  • Graham Dickinson

    I chose Direct Gap because of the good reviews and that fact that they were not the cheapest. I would rather pay a little more and be sure of a company that does not try to avoid paying out in the unfortunate event that a claim has to be made.

    Policy: Return to Invoice +

    5-Star Rating

  • Mark Shillito

    I rang to ask about the differences between policies before purchasing and a very pleasant lady talked me through the main differences. I was expecting to be asked to sign up there and then, but there was no pressure and I finally purchased a policy after getting my new car. Well done ! ( Hopefully I'll not need to use it )

    Policy: Return to Invoice +

    5-Star Rating

  • lynsey pattison

    Excellent phone staff and really easy to apply online too

    Policy: Vehicle Replacement +

    5-Star Rating

  • neil jones

    Fantastic value and the simplest of policies to arrange. A third of the cost compared to GAP insurance offered by the dealership

    Policy: Return to Invoice +

    5-Star Rating

  • John Evans

    Very Good and very friendly service when I contacted you regarding a couple of questions.

    Policy: Finance/Contract Hire

    5-Star Rating

  • Jennifer Grove

    easy to use web site

    Policy: Return to Invoice +

    5-Star Rating

  • Shane Cooper

    Purchased without a hitch, hopefully I will never have to use it :-)

    Policy: Return to Invoice +

    5-Star Rating