Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

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  • Aidan Cullen

    Very easy and reasonably priced. Now have 3 policies with you. Thanks

    Policy: Finance/Contract Hire

    5-Star Rating

  • G Lewis

    Nice & easy, also 50% cheaper than offered by the dealer & finance company.

    Policy: Finance/Contract Hire

    5-Star Rating

  • Mohammed Saleem

    Process to get the insurance was seamless on the internet. Cannot comment on the service as hoping I never have to use them.

    Policy: Finance/Contract Hire

    5-Star Rating

  • Lynda Berry

    First time I have purchased Gap insurance so had a few queries. Spoke to James who was very helpful and reassuring. Hopefully I never need to make a claim but feel happier knowing that it is in place with Direct Gap.

    Policy: Finance/Contract Hire

    5-Star Rating

  • D Thomas

    Very pleased with quote, policy wording and online ease of use for applying. :-)

    Policy: Vehicle Replacement +

    5-Star Rating

  • Sadiq Mohsin

    Easy completion of application form. Reviews are good. The reason for choosing Direct Gap.

    Policy: Return to Invoice +

    5-Star Rating

  • Robert Lawson

    Lady on the phone was the best operator , 10/10, informative ,helpful many thanks.

    Policy: Return to Invoice +

    5-Star Rating

  • Alf Boswell

    Hayley was very helpful on the telephone answering all of my questions.

    Policy: Finance/Contract Hire

    5-Star Rating

  • Ross Ranson

    Comprehensive cover and easy to purchase. Thank you

    Policy: Return to Invoice +

    5-Star Rating

  • Gemma wells

    I phoned to make a query before purchasing & the lady on the phone was very quick to answer & extremely helpful. Also you were the cheapest too so 5**

    Policy: Finance/Contract Hire

    5-Star Rating

  • ernest barnett

    excellent service can't fault you

    Policy: Return to Invoice +

    5-Star Rating

  • Mr Mehair

    Explained that Tesla tracker is already built in and that the car is not parked in a garage but within secure gated estate. Direct Gap customer agent checked this and then confirmed it would not be an issue. Excellent customer service and fully understood the specific quirks around Tesla cars and being such a new manufacturer. Thanks again much appreciated.

    Policy: Finance/Contract Hire

    5-Star Rating

  • Sonni clugston

    Very easy company to deal with and very clear information on your website, it also loads quickly and I feel confident I’ve made the right choice

    Policy: Return to Invoice +

    5-Star Rating

  • chris kearns

    Very good price with excellent benefits for the policy. Have used Direct Gap before and would recommend.

    Policy: Vehicle Replacement +

    5-Star Rating

  • Ian Clack

    Very competitively priced compared to other insurers and extremely easy to complete online and arrange the gap insurance.

    Policy: Finance/Contract Hire

    5-Star Rating

  • Andre

    Excellent definently 5 star company

    Policy: Vehicle Replacement +

    5-Star Rating

  • MARK GOULD

    GREAT SERVICE THE SAME PRODUCT WITH MERECEDES AT THE POINT OF PURCHASE WAS £599.00 !!

    Policy: Vehicle Replacement +

    5-Star Rating

  • Neil Skinner

    Easy to use to find out information and then purchase. Price very competitive with fewer exclusions and limitations than more expensive alternatives

    Policy: Finance/Contract Hire

    5-Star Rating

  • Simon McFerran

    Very easy to use website, terms are clearly laid out and well priced. The payment process was smooth and efficient, good payment options, i used PayPal. Purchasing was straightforward and easy, fingers crossed ill never need the cover.

    Policy: Vehicle Replacement +

    5-Star Rating

  • Stephen Pokora

    Very straightforward purchase process. Couldn't be easier. I hope to not have to use the policy of course but there's peace of mind knowing it's in place. Many thanks.

    Policy: Return to Invoice +

    5-Star Rating

  • Kirsty

    Easy and simple to use and understand, helpline staff friendly and helpful.

    Policy: Vehicle Replacement +

    5-Star Rating

  • Sarah Auener

    Very easy to use and cost competitive

    Policy: Return to Invoice +

    5-Star Rating

  • Jamie Stafford

    Took a policy with my previous car and even though it wasn’t needed it was nice to have the protection. Needless to say my new car is now covered.

    Policy: Vehicle Replacement +

    5-Star Rating

  • Ednan

    Better priced than competitors, website has all the information available to help decide which policy you require.

    Policy: Return to Invoice +

    5-Star Rating