Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.94-Star Rating

4.9 out of 5 based on 12645 reviews

5 Star
11837
4 Star
798
3 Star
8
2 Star
2
1 Star
0
  • My wife had gap insurance with this company and had a claim it was settled with no problems.

    Policy: Return to Invoice

    5.00000-Star Rating

  • Great product and friendly staff when I needed some help on the 'phone

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • Second time i have used DIRECT GAP to provide extra cover on my Motor Insurance. Fortunately, i haven't had to claim on any total loss since buying but is comforting to know i am covered. The website is easy to navigate and i fully recommend to anyone.

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • great service this is the 3rd policy i have bought from this company

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • Excellent service very competitive, third policy in the house.

    Policy: Finance Gap

    5.00000-Star Rating

  • This is the 2nd time i have used direct gap & would thoroughly recommend.

    Policy: Return to Invoice

    5.00000-Star Rating

  • I think the service was very easy to use and seems to fit with the type of policy I have been looking for so far so good thanks Martin.

    Policy: Finance Gap

    5.00000-Star Rating

  • Found the website, clear to see what I wanted straight away, purchased the product, all done and dusted in less than 5 minutes. Fantastic

    Policy: Finance Gap

    5.00000-Star Rating

  • Straightforward, easy to use web site and cost effective. Dealership would have charged double. I hope to never have to use it.

    Policy: Return to Invoice

    5.00000-Star Rating

  • Excellent service and all questions answered. Great policy covering all named drivers.

    Policy: Return to Invoice

    5.00000-Star Rating

  • Best ratings on the internet.

    Policy: Return to Invoice

    5.00000-Star Rating

  • Easy to complete

    Policy: Finance Gap

    5.00000-Star Rating

  • Have used you before, fantastic service

    Policy: Finance Gap

    5.00000-Star Rating

  • Paul was amazing he explained the different policies in detail to me as I’d never had gap insurance before, made the whole process very easy, brilliant

    Policy: Return to Invoice

    5.00000-Star Rating

  • Very Good 2 Time User

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • Really easy and vastly cheaper than the dealer's quote.

    Policy: Finance Gap

    5.00000-Star Rating

  • Easy to buy, great value. Really helpful lady at direct gap, sorry forgot her name, answered all my queries when I called before buying the insurance. Recommend you buy this product if buying a new car, forget deferring it for a year if you have new for old with your car insurance, start the policy right away and get peace of mind. No worries once bought just enjoy your new car.

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • Very clear and easy to set up, was recommended by a friend and will continue to recommend people.

    Policy: Return to Invoice

    5.00000-Star Rating

  • Quick and easy, this is the 2nd gap insurance i have got

    Policy: Return to Invoice

    5.00000-Star Rating

  • Needed to claim on on a policy a few years ago; the staff were so human, it made a hard time a little more pleasant. Adding to my Fleet, so of course you get the custom.

    Policy: Return to Invoice

    5.00000-Star Rating

  • So easy to deal with. Great prices. Took a policy out and the car went back so cancelled and was done straight away and refunded. New car now purchased and policy taken again with this company as you get great service and speak to humans. Hopefully never have to claim.

    Policy: Finance Gap

    5.00000-Star Rating

  • I have been using Direct Gap for many years. Always competitive and always great to deal with.

    Policy: Return to Invoice

    5.00000-Star Rating

  • I would like to say thank you to Paul, who talked me through which policies were available. I think I have chosen the right one for me. thank you

    Policy: Vehicle Replacement

    5.00000-Star Rating

  • Quick and easy to understand, with all documents downloadable. All at a reasonable cost.

    Policy: Vehicle Replacement

    5.00000-Star Rating