Scratch & Dent Insurance

Scratch & Dent Insurance covers the cost of:

  • Parts and labour to repair your vehicle in the event of accidental damage to the bodywork.
  • Chips and Scratches: Repair scratches made by stone chips, key scratches etc.
  • Scuffed Bumpers: Repair dents and scuffs on painted or textured finish to match existing finishes.

This policy can only be purchased in conjunction with Gap Insurance and be purchased within 30 days of vehicle delivery.

10 Months Interest Free Credit Available.

  • Covers Body Chips & Scratches
  • Scuffed, Cracked & Dented Bumpers
  • Dent & Ding Removal
  • Covers 6 Claims Per Year
  • Mobile service-repairer comes to you
  • Cover available for 1,2, 3 & 4 Years
  • Nationwide Repair Network
  • Fixed Repair Costs
  • No Claims Excess
  • Up to 30cm Damage Size for Scratches


What is Scratch & Dent insurance and what does it cover?

Scratch and dent insurance covers the cost of repairing minor cosmetic damage to your car’s bodywork. This may include dings, dents and chips or scratches to the paintwork or the bumpers.

The definition of minor cosmetic damage is as follows:

  • A chip, minor dent, light scratch and/or scuffed bumper caused by a single incident, where the total damaged area is no larger than 30cm in diameter or 3mm in depth and, in the case of a chip(s) is no larger than 1.5cm in diameter or 3mm in depth.

A minor dent is defined as:

  • A dented area on the vehicle up to a maximum of 30cm in diameter or 3mm in depth.

Any one claim on your chip and dent insurance is limited to one minor cosmetic damage repair, unless in the case of multiple damages caused by a single incident where the total end-to-end size of the furthermost points of the combined damaged area is no larger than 30cm in diameter or 3mm in depth.

Any damage that exceeds these limits or is estimated to take longer than four hours to repair will not be considered to be minor cosmetic damage.

Why is Direct Gap so much cheaper than motor dealers quote?

We are an internet based provider and as such we have lower overheads than motor dealers.

As a result of the high volume of GAP insurance that we sell annually, we are able to provide quality policies at the keenest prices.

You can be confident that our prices are lower than those quoted by dealers and many other web sites.

Paying less than you have been quoted elsewhere in no way means that you are buying an inferior product, it just means that they are making more profit from your purchase!

What is the Geographic Area of cover?

The United Kingdom, excluding the Isle of Wight and the Islands of Scotland (including Shetland, Orkney, the Inner Hebrides and Outer Hebrides). Please note that this means the Isle of Man is also excluded.

Who is the insurer of this policy?

Motors Insurance Company Limited (MICL), which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority under number 202875. This can be checked at

The insurer is covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if the insurer cannot complete their obligations. This depends on the type of business and the circumstances of the claim. For claims against insurers, 90% of the claim is covered with no upper limit.

What is the claim limit?

We will pay for the repair in full and you can claim up to 6 times in any 12 month period of insurance.

When and how do I receive my policy documents?

Policy documents together with confirmation of payment are sent by email as soon as you make the payment.

Whose name should the policy be in?

The policy should always be in the name of the owner / hirer or registered keeper of the vehicle.

How old can my car be to buy Scratch & Dent Insurance?

Up to 3 years old at the date of purchase of the policy.

The vehicle must also have covered less than 50,000 miles at the purchase date of the policy.

Does a claim on Scratch & Dent Insurance affect my no claims bonus?

No, you can make a claim without affecting your motor insurance policy.

Is an excess payable on this policy?

No, there are no excesses to pay on our policies.

When can I purchase the cover?

Scratch and Dent insurance must be purchased within 30 days of delivery of the vehicle.

Is there a waiting period?

Yes - the first 30 days following the inception of this Insurance during which time no claim will be accepted.  This applies to all Alloy Wheel, Scratch & Dent and Tyre Insurance policies.

Does car insurance cover scratches and dents?

Most motor insurance policies will cover you for any minor cosmetic damage to your car, but taking out scratch and dent insurance can still prove a prudent decision. Minor cosmetic repairs are likely to cost less than your excess, so it makes sense to protect yourself with this type of policy and avoid risking your no-claims bonus for relatively minor repairs.

Are windscreen scratches covered by this insurance?

No, Scratch and Dent insurance does not include any damage to your windscreen.

Does Gap Insurance cover scratches and dents?

No these are two completely different and seperate products. Gap insurance is designed to cover the difference between your motor insurers’ settlement at the point your vehicle is declared a total loss and its value when you first purchased it, or the amount owing to the finance company.

Minor cosmetic damage can only be covered by taking out Scratch and Dent insurance.

Is car scratch & dent insurance worth it?

Even if the damage to your car’s bodywork is relatively small, it could prove expensive to repair. Furthermore, if you opt to leave the damage unattended, it may deteriorate and cause you a greater financial headache further down the line. But with a Scratch and Dent insurance policy from Direct Gap, you can rest assured that the costs of repairing any minor cosmetic damage will be covered in full.

Can I get scratch and dent insurance if I bought my car on finance?

Yes. It doesn’t matter to us whether you purchased your car through a finance agreement or outright in cash, our Scratch and Dent insurance is available to you as long as it is bought in conjunction with a Gap insurance policy.

Is Scratch and Dent insurance only for new cars?

No; this policy can be taken out as long as your vehicle is not over 3 years old and has not covered more than 50,000 miles. Please see your policy wording for a full list of exclusions.

Will I be covered by Scratch and Dent insurance if I'm at fault?

Yes, even if your car’s bodywork becomes damaged by an incident that was your fault, you will be covered by this policy. However, please note that you will not be covered if the damage occurs as a result of fraud, false actions or dishonesty. Please consult your policy wording for a full list of exclusions.

How do I take out a scratch and dent insurance policy?

We want to make your life as straightforward as possible, which is why we’ve ensured securing chip and dent insurance is perfectly simple. You can calculate your quote online – all you need is to enter your desired length of policy and the model of your car.

Alternatively, you can always contact us and a member of our expert team will guide you through the process with a minimum of fuss. You can get in touch via telephone on 01422 756100 or by emailing

How do I claim on my scratch and dent insurance?

If your car’s bodywork becomes damaged, you’ll need to call the administrator on 0344 573 8187 within 30 days of the incident occurring.

You’ll be asked to supply information such as your policy number and vehicle registration and, if your claim is accepted, you’ll be put in touch with an approved repairer to arrange for the work to be carried out.

Can anyone drive my car and still be covered by my Scratch and Dent insurance?

Yes, this policy will include anyone who is covered by your comprehensive motor insurance as a named driver.

Can I transfer my scratch and dent insurance policy?

No; your scratch and dent insurance is not transferrable. If you do change your vehicle, you may claim a refund on your policy on a pro rata basis, as long as no claims have been made. Please note there is also a £20 cancellation fee.

Why would my scratch and dent insurance not pay out?

Your policy will not cover you for any damage to horizontal flat surfaces such as the roof or bonnet; for any distortions, rips, tears or perforations; or if any repair work is carried out without the prior authorisation of the administrator.

These are just a few examples of the exclusions that apply to your scratch and dent insurance. For a full list, please see your policy wording document.

Can I cancel my scratch and dent insurance?

If you decide you no longer want or need your policy, we offer the option to cancel within a 30-day grace period, which is more than twice the legal requirement of 14 days. If you cancel within this time, you will receive a full refund. After those 30 days, you will be charged a £20 administration fee and refunded on a pro rata basis.

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