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Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 14952 reviews

5 Star
13996
4 Star
938
3 Star
12
2 Star
2
1 Star
4
  • Excellent service. Original telephone questions answered efficiently and with patience by Paul. Online system for taking out policy was easy to follow and use.

    Policy: Finance Gap

  • Sign up process was easy and efficient. Price and duration of coverage is far better than what the dealership offered and what i've see elsewhere online

    Policy: Vehicle Replacement

  • Well explained, simple to get a quote and understand the various levels of cover. And good value

    Policy: Return to Invoice

  • Easy and clear. Also spoke to Ray who was a great help and explained the process. Would recommend and use again.

    Policy: Finance Gap

  • Second time using this company. Very easy to do business with.

    Policy: Finance Gap

  • Wasn't sure about what p[policy would be a best fit for my needs ... One quick call had me ready to purchase the right policy. Great Service.

    Policy: Return to Invoice

  • Easy and quick and the only company I found that would insure an older vehicle with low mileage.

    Policy: Finance Gap

  • Quick and easy to use. Very competitive price. Phoned twice to confirm the details of the online quote and answer another question. Both gentlemen were very helpful.

    Policy: Finance Gap

  • I was nervous about taking out GAP insurance by myself as I have always done it though the dealership, but it was costing me so much money. Had a look on this website and read through all T&Cs and really happy with how its all explained. Very happy with this service, and I have saved over half of what I would have paid going through the dealership.

    Policy: Finance Gap

  • very good service ,used direct gap many times .

    Policy: Return to Invoice

  • Very easy and quick to get done on line and very decent price as well compared with other companies.

    Policy: Finance Gap

  • website was extremely easy to use and its really transparent with all information given.

    Policy: Return to Invoice

  • Easy to purchase online. Have unfortunately actually had to claim on this insurance recently and it was pretty quick to sort out, and staff were helpful and friendly on the phone. Haven't hesitated to use Direct Gap again, now that I have another vehicle. Have recommended to my friends and family.

    Policy: Vehicle Replacement

  • Website great and easy to understand, Policy details easily understood on each level of cover purchased straight away and documents printed immediately A*****

    Policy: Return to Invoice

  • Super easy to use website. Liked the 'example of use' cases for each of the three different policy types - very clear to understand. Also the cheapest.

    Policy: Finance Gap

  • I am a returning customer of Direct Gap insurers. I took this insurance out for piece of mind and I think it is totally worth it. I had it with my previous car also and was unlucky enough to actually have to use it. Though, I must say the service was excellent. Justin was brilliant and Direct Gap handled everything really well. I would always purchase Gap Insurance through them.

    Policy: Return to Invoice

  • Very smooth process, and good value. As I always tell my friends to get GAP Insurance, I better take it out in my own new car!

    Policy: Return to Invoice

  • Spoke with Paul, very helpful explaining policy options and differences.

    Policy: Return to Invoice

  • Very good service and competitive.

    Policy: Vehicle Replacement

  • Very efficient and simple process that literally took minutes to set up. Able to get both GAP and Alloy Wheel insurance for far less than the main dealer!

    Policy: Alloy Wheel

  • saving loads of money compared to dealer price and a better product.

    Policy: Return to Invoice

  • Always a good service and easy to use, thanks again

    Policy: Finance Gap

  • Wesbite easy to use and when i phoned with a query regarding deposit protection Paul explained the policy clearly to me, without pressuring me to take an optional extra.

    Policy: Finance Gap

  • Easy to understand and able to defer the start of the polcy-all in all ,very good

    Policy: Return to Invoice