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Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 14951 reviews

5 Star
13995
4 Star
938
3 Star
12
2 Star
2
1 Star
4
  • Nice simple clear site to use. Let's hope we never have to use the policy but peace of mind that the company is so well rated

    Policy: Vehicle Replacement

  • Second time we have used Direct Gap, fast speedy service & saves a fortune

    Policy: Finance Gap

  • Cheaper than Gap offered by dealer. Easy to use website with clear FAQs about various products. I called the office to clarify a query and the person who answered was very helpful.

    Policy: Return to Invoice

  • WOW! I have never had a free gap insurance before. This will help with time to choose and pay for insurance end of month (pay day) not leaving me out of pocket and drive away same day.

    Policy: Free Gap Insurance

  • Extremely easy process with lots of explanation and comptetatively priced. Would recommend this gap insurance process to anyone that needs it.

    Policy: Vehicle Replacement

  • Super easy to sort out on your own. Customer service was very helpful when talking through the right policy to choose from.

    Policy: Return to Invoice

  • Very easy to use website and great price compared to other GAP insurance providers.

    Policy: Finance Gap

  • Very easy to use. Considerably cheaper than cost of a policy with the dealer which would only have covered three years.

    Policy: Vehicle Replacement

  • Completely satisfied with the service of purchasing the policy online. Much cheaper than a dealership quotation. Thanks

    Policy: Vehicle Replacement

  • Easy online forms to complete. Helpful examples of scenarios so you can understand which policy may be better for your circumstances. Great prices

    Policy: Vehicle Replacement

  • Very quick and easy, very competitive. I've insured 2 vehicles with Direct Gap. Recommended.

    Policy: Vehicle Replacement

  • Good value product. Simple sign up process. I have used for all 3 of our cars. Excellent!!

    Policy: Vehicle Replacement

  • Brilliant service up to the buying point. Thankfully not had a claim "yet" - never I hope so can't speak of the service in that respect but I only speak of people as I find them and it's been brilliant up to now. Go ahead buy this policy - it's all well explained.

    Policy: Finance Gap

  • This the second car I have covered. A lot cheaper than he main dealers wanted.

    Policy: Finance Gap

  • As a new customer all I can comment on is why I chose to buy this cover amongst all the competition out there for this type of Insurance for people in my situation. Car Insurance Companies are ever increasingly going down the road of it is cheaper for them to right-off a vehicle if they think - not you - that the vehicle is not worth it to them to repair it - thereby leaving the customer facing a financial loss forced upon them for which they have no defence - else take out a GAP Insurance Policy. Their offer covers customers with an International Motor Insurance Certificate (Green Card) the GAP policy is effective on your vehicle at the point of Total Loss up to 120 days in any one trip. This is what swung it for me. Great.

    Policy: Return to Invoice

  • Short, clear and concise application which is unusual for insurance policies today! Well done

    Policy: Finance Gap

  • Easy GAP insurance at a great price with the ability to defer for 12 months, couldn't ask for more! Excellent service!

    Policy: Return to Invoice

  • Easy to use and very clear on what is what. Best price I could find and would happily recommend to others.

    Policy: Finance Gap

  • Called for more information on the various products a couple of days before purchasing. Spoke to Paul who was incredibly knowledgeable and helpful. Thank you for great customer service!

    Policy: Return to Invoice

  • Very simple and clear instructions. Would recommend to friends and family.

    Policy: Vehicle Replacement

  • hope I never need this, but have been caught in the 'Gap' previously! Premium less than half the offer from Dealer, and from a trusted Insurer.

    Policy: Return to Invoice

  • So quick and easy would recamend them anyone

    Policy: Finance Gap

  • Easy to purchase. Had a previous policy and received excellent service and so was quite happy to use DirectGap again.

    Policy: Return to Invoice

  • Excellent service. Original telephone questions answered efficiently and with patience by Paul. Online system for taking out policy was easy to follow and use.

    Policy: Finance Gap