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Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 14951 reviews

5 Star
13995
4 Star
938
3 Star
12
2 Star
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4
  • 2nd time I’ve used direct gap simple and affective, highly rated

    Policy: Finance Gap

  • Easy to apply for and competitive rates. Great that you can defer start date as ins co usually covers new replacement in fist year should you be unlucky to have to claim.

    Policy: Return to Invoice

  • So easy to set up and less than half the price than the dealer with better cover!!!

    Policy: Vehicle Replacement

  • Good value policy. Upfront details are clear and can defer start date by 12 months which is ideal if you have new for old cover for the first year by your normal insurance company. Cover includes all extras as per purchase invoice. I was quoted £399.00 by the dealer for RTI insurance for 3 years cover but with Direct Gap I have New Car Cover for 4 years with a deferred start date in 12 months time so the car is covered until it is 5 years old for £229.00.

    Policy: Vehicle Replacement

  • Super quick and easy to get a quote (by far the cheapest I found online) and even easier to process.

    Policy: Finance Gap

  • Returning customer, always a great service.

    Policy: Finance Gap

  • Simple and cheap. Mercedes Gap was £700 so check the Internet beforehand, same cover at 1/5 of the price.

    Policy: Return to Invoice

  • Very easy to arrange on line. Good price. Nice to know we are covered on our new (20reg) car! Highly recommend. Thanks

    Policy: Vehicle Replacement

  • great service. 4th policy with you guys

    Policy: Finance Gap

  • Easy to use website and great staff on the phone. My third policy!

    Policy: Return to Invoice

  • Very friendly service, simple online process and much cheaper than the competitors. Thanks for great customer service.

    Policy: Vehicle Replacement

  • I had to make a claim with these guys before and was very happy with the service I received and was paid out very swiftly. I am now taking out another policy for the replacement vehicle.

    Policy: Return to Invoice

  • Easy and effortless to do and cheaper than the dealer who wanted £399, I paid £129 which makes this a no brainer

    Policy: Return to Invoice

  • Second time I've used you for Gap insurance. Competitive pricing and quick and easy online process to obtain policy.

    Policy: Finance Gap

  • Brilliant service had it with my previous car which unfortunately was wrote off they payed straight out with my back to invoice policy so I'm getting again with my new vehicle

    Policy: Return to Invoice

  • I don’t know who the customer service lady I spoke to one the phone was but she was AMAZING, possibly the best call centre type person I’ve ever spoken too. You’ve pretty much got my business solely because of her. I wish I was able to remember her name.

    Policy: Finance Gap

  • Incredibly competitive pricing, including cover for things the dealership didn't and all for a much lower price!The dealer price was more than double for a shorter cover time

    Policy: Vehicle Replacement

  • The information on the website is excellent and all my queries were answered in the FAQs. I easily arranged and paid for the GAP insurance for my new car. Would highly recommend Direct Gap.

    Policy: Return to Invoice

  • amazing prices. great gap insurance, recommended by a friend.

    Policy: Return to Invoice

  • Website easy to use, policy wording clear, unlimited mileage cover is an excellent feature (not all GAP policies elsewhere will cover this). Pricing competitive. Good reviews on TrustPilot gave me confidence to purchase a policy from Direct Gap.

    Policy: Return to Invoice

  • Quick and simply - 50% less expensive than Mercedes

    Policy: Vehicle Replacement

  • Spoke to a representative before going on line Extremely helpful and explained clearly the options I had Very easy to fill in the on line application Quotes where very competitive And would definitely use Direct Gap again

    Policy: Return to Invoice

  • Never heard of GAP Insurances until I purchased my car. I then spoke to colleague of mine who referred me to yourselves. So easy and straight forward to purchase Excellent and very competitive, if not better!

    Policy: Vehicle Replacement

  • Well as far as the purchase experience goes it was as easy as click click pay - done. Whether the claims experience is as fast and hassle free I hope I never need to find out - lets see. I can say though that I did shop around and the price I was offered here was definitely the best I found. Having once previously had a car stolen with Gap Insurance I can honestly say it is a total life saver - should that nasty day ever arise. Anyone driving a expensive car without GAP Insurance is either a moron or minted ;-)

    Policy: Return to Invoice