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Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 14951 reviews

5 Star
13995
4 Star
938
3 Star
12
2 Star
2
1 Star
4
  • Easy to buy, great price and excellent cover, this is the third policy I have bought from Direct Gap, hopefully I won't need to sue them but it gives me great peace of mind.

    Policy: Alloy Wheel

  • Great friendly service - answered my pre-purchase questions promptly via Email - even out of hours - and explained clearly how RTI insurance works. Great price as well.

    Policy: Return to Invoice

  • Good price, was less than half the price I was quoted from the dealership, I did shop around and found them one of the best prices, just hope i don’t need to use them, or they make it easy to make a claim.

    Policy: Finance Gap

  • Super quick online forms and the telephone support for other queries was second to none!

    Policy: Return to Invoice

  • always use direct gap, far cheaper than dealer prices

    Policy: Return to Invoice

  • This is so easy, I wish I had always come direct since I started buying new cars.

    Policy: Vehicle Replacement

  • Easy to use Website, and much better than dealer offering. Thanks.

    Policy: Return to Invoice

  • very helpful and immediate email back when I had questions

    Policy: Finance Gap

  • Started off just by getting the 14 day free GAP insurance whilst I had a look around for prices etc. Ended up taking a 3 year policy here - nice and simple, best price (about a third of the dealer quoted cost), no hard sell, nice website, can't fault anything really.

    Policy: Return to Invoice

  • So quick and easy (and good value)! 100% recommend!

    Policy: Finance Gap

  • Very easy to take out online, I had a query so asked on the live chat and they offered to call me back instead of waiting. They called me back very promptly and were able to answer all my questions. The price is far more reasonable than anywhere else and I did a lot of price comparisons! Just hope we don't need to claim.

    Policy: Finance Gap

  • So much cheaper than what the dealer tries to sell to you! Much much cheaper than competitors in the market too. Hopefully the service will match it! Fingers crossed I won't actually need to use this in the first place.

    Policy: Finance Gap

  • Excellent service; I had a phone query which was quickly and satisfactorily answered by one of your operators.

    Policy: Return to Invoice

  • Quick and easy set up and a reasonable price, better than going through price engines

    Policy: Return to Invoice

  • Fab company and the price is always awesome. Used them for years and saved a fortune on main dealership price.

    Policy: Finance Gap

  • Policy 50% les than car dealer!

    Policy: Vehicle Replacement

  • So easy to buy this GAP insurance and cheaper than the online alternative. Like all insurance policies I hope I never need it but it's there just in case and money well spent.

    Policy: Return to Invoice

  • I have always used direct gap for all my new cars, never had to use them yet fingers crossed.

    Policy: Return to Invoice

  • REALLY FAST SERVICE. VERY CLEAR, EASY TO UNDERSTAND WEBSITE. THANKS. ANSWERED ALL MY QUERIES IN THE FAQ PAGE WHICH ISN'T ALWAYS THE CASE WITH SOME WEBSITES!

    Policy: Return to Invoice

  • Always used direct gap, when purchasing gap insurance.

    Policy: Vehicle Replacement

  • Policy really easy to set up ! Recommend to all ! Many thanks .

    Policy: Return to Invoice

  • Great value for money. My 2nd policy!

    Policy: Finance Gap

  • Best value on the market. Very simple to secure the cover and understand benefit and limitations of policy cover provided

    Policy: Vehicle Replacement

  • Easy to use service, quick to insure and the website explained the different types of cover is a simple way. Thanks!

    Policy: Return to Invoice