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Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 14947 reviews

5 Star
13991
4 Star
938
3 Star
12
2 Star
2
1 Star
4
  • Iam very impressed at the simplicity of this website and having read the testimonials and noted that you are on the Which Magizine website I felt confident to take the GAP Policy out. Thank you.

    Policy: Vehicle Replacement

  • Clear web site and easy to use. Highly recommended.

    Policy: Vehicle Replacement

  • Don't use main dealer gap insurance! Direct gap will get you covered for half the price, very satisfied with their service and cover for the money!

    Policy: Finance Gap

  • Don't use main dealer gap insurance! Direct gap will get you covered for half the price, very satisfied with their service and cover for the money!

    Policy: Finance Gap

  • Website easy to use. Phoned the head office and they were extremely helpful and were clear and precise in explaining how the policy works. Saved over £240 compared to the main dealer was offering.

    Policy: Return to Invoice

  • Very easy website to use.

    Policy: Vehicle Replacement

  • Comparable pricing to other direct online sources, however I was reassured by the very high customer ratings (and so many of them), and the quality of the website and associated documentation.

    Policy: Return to Invoice

  • £60 cheaper than dealer, 5 years cover in place of 2-3 AND cover extends to cost of replacement vehicle not just return to invoice - SUPERB PRODUCT, excellent value for money

    Policy: Vehicle Replacement

  • Superb Cover. Well pleased. Dealer wanted over double the price for the same cover.

    Policy: Vehicle Replacement

  • Great value for money I was offered Gap at the dealership and this offers better cover, I saved over £100, and have this cover for 5 years, the expensive dealer cover was only for 3 so very good value, my partner will use these when he upgrades his vehicle next year. Information very clear to understand.

    Policy: Return to Invoice

  • Easy to apply on-line and very helpful when I had a question over the phone. Policy at dealer was £675 compared to £199 here.

    Policy: Finance Gap

  • Simple website, helpful customer service. Great *****

    Policy: Vehicle Replacement

  • Great Service and has been for me over the last number of years including good advice and helpful changes  - Fantastic Highly Recommended

    Policy: Vehicle Replacement

  • Best value for Return to Invoice, Tyre and Alloy wheel Insurance. Mercedes dealership was asking almost 3 times the amount I paid Direct Gap for Return to Invoice.

    Policy: Return to Invoice

  • very easy to navigate this site. I took this policy out for piece of mind just incase. Good reviews and good price compare to price quoted by dealer. Hopefully will never need it.

    Policy: Vehicle Replacement

  • Previous Customer. Wouldn't go anywhere else.

    Policy: Return to Invoice

  • Wow. How easy was that? My dealer had tried to charge me double. I turned it down and did some research. I'm collecting my car this morning and decided DirectGap would be the right choice. It took literally two minutes start to finish to take out my cover before I head out to the dealership. I'm impressed. All insurance should be this easy.

    Policy: Return to Invoice

  • Clear, easy to understand explanation of the available policies on the website. Premium for Vehicle Replacement + policy very competitive. Ability to start the policy after my insurer's 'New for Old' coverage of my new vehicle for the first 12 months also very good.

    Policy: Vehicle Replacement

  • Website easy to navigate with all the information needed to make a considered decision. Quick and easy to set up the relevant insurance policy. Price very competitive indeed.

    Policy: Vehicle Replacement

  • Recommended by work colleagues. Competitive price. Saved £300 on my dealer quote. Thanks direct gap ins. 5 stars.

    Policy: Return to Invoice

  • Half the price of the Dealership I just bought my car from! Very impressed with the professional website and transparency /clarity of information. Recommend!

    Policy: Vehicle Replacement

  • Simple to use online application process. And unlike other sites you don't need to estimate what value you want the Gap insurance to be. It simply covers the return to invoice price or covers the outstanding finance, whichever is the greater and no value need be specified.

    Policy: Return to Invoice

  • Easy and quick

    Policy: Vehicle Replacement

  • This is my 2nd policy and the website is easy to follow to set up. Far cheaper than a main dealer!

    Policy: Finance Gap