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Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 14332 reviews

5 Star
13415
4 Star
904
3 Star
10
2 Star
2
1 Star
1
  • I have used direct gap before and have always been happy with them I have never had to make claim but it Gives me piece of mind to have this in place because on the roads these days there are plenty of idiots about

    Policy: Vehicle Replacement

  • easy to use and great price, recommended by son in law who has 2nd policy with you as he had to use first one and could not fault the service.

    Policy: Return to Invoice

  • Straight forward, well explained process. I hope I do not need to claim, but I recommend Direct Gap Insurance.

    Policy: Return to Invoice

  • Dealing with insurance companies can be a nightmare, but Hayley was lovely and took her time to explain and answer all the questions I had regarding the potential policy.

    Policy: Return to Invoice

  • Quick and easy to take insurance out online saved £200 on what dealer was quoting.

    Policy: Return to Invoice

  • Good price 33% of the dealer cost and easy to order.

    Policy: Return to Invoice

  • Couldn't believe how easy and efficient this process was, extremely well laid out and easy to understand,and all at a fantastic price.

    Policy: Finance Gap

  • So easy to purchase cover, that's why I keep coming back!

    Policy: Vehicle Replacement

  • Nice and easy to process, had to ring a couple of times to check some details and found the operators extremely helpful. Glad it's been sorted and at half the price the dealership wanted!

    Policy: Vehicle Replacement

  • Very easy to buy on-line with clear guidance plus a fantastic price compared to what the Audi main dealer was offering.

    Policy: Return to Invoice

  • Very quick and easy to look at quotes and to purchase this policy. It gives assurance that this is the UK's leading GAP Ins company and it has a 5* feefo rating for confidence.

    Policy: Return to Invoice

  • Absolutely first class. Very easy online process with lots of clear information. The telephone help from James was absolutely fabulous. Many thanks for a great service!

    Policy: Vehicle Replacement

  • Great price and second insurance taken with them

    Policy: Vehicle Replacement

  • Very clear and easy to understand website. I spoke with Hayley who was very friendly, professional and super helpful. The price of my return to invoice policy hugely undercut the car dealer as well for the same product. Would highly recommend

    Policy: Return to Invoice

  • Easy to use site. Lady we spoke to with our initial inquiry was very helpful.

    Policy: Finance Gap

  • Quick and easy to purchase,a family member recommended this gap insurance to us, who had to claim, and said how good this product was

    Policy: Return to Invoice

  • Massive thanks to James, Hayley and another fella I spoke to over the last week. 1st class customer service and great interpersonal skills. Lets hope I have no issues going forward!

    Policy: Return to Invoice

  • Excellent, quick & easy. I always use Direct Gap

    Policy: Finance Gap

  • Extremely helpful and good prices . Details explained very simply over phone

    Policy: Vehicle Replacement

  • Easy webpage to navigate. Comprehensive easy to understand comparison quotes. Saved £110 on previous quote like for like.

    Policy: Return to Invoice

  • Easy to complete and heard good things

    Policy: Finance Gap

  • So simple to use and set up online , and best of all 1/3 Rd of the price the car dealer was offering for exact same service 5* A+ from me

    Policy: Vehicle Replacement

  • Very competitive significantly lower than Skoda main dealer quote. On line application simple to use. Recommended

    Policy: Return to Invoice

  • Easy and professional.

    Policy: Finance Gap