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Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.94-Star Rating

4.9 out of 5 based on 15478 reviews

5 Star
14511
4 Star
948
3 Star
12
2 Star
2
1 Star
5
  • The policy could be deferred for 12 months and cost was much less than quoted by main dealer.

    Policy: Return to Invoice

  • To find a more competitive quote than that offered by car dealer. Received comprehensive and reassuring advice from you as well as a very friendly and personal service. Will definitely recommend and thank you for making the process easier! 

    Policy: Vehicle Replacement

  • I tried a few companies via comparison sites but what persuaded me was that your initial quote was very fair. A couple of others were more expensive and less than a week after getting a quote I was offered £40 discount which said to me that that was the price they should have offered in the first place. So although I could have got it a little cheaper I was satisfied to know that I had received an honest price at the very beginnining. Also, I was very happy with the way my enquiry and consequential purchase was handled.

    Policy: Return to Invoice

  • Easy to understand, no-nonsense facts, and a simple purchase procedure. Also, a 1/4 of the dealers quoted price!!

    Policy: Finance Gap

  • Simple to purchase and clear advice and access to the policy documents

    Policy: Vehicle Replacement

  • Recommended in a Which Magazine Survey.

    Policy: Return to Invoice

  • A fair price, very good net service and documents sent via net immediately

    Policy: Return to Invoice

  • Internet search & comparison..not the cheapest but offered greater choice in terms of years/amount to be covered. Reviews also seem good.

    Policy: Vehicle Replacement

  • Right length of cover at an affordable and reasonable price.

    Policy: Vehicle Replacement

  • Speed at resolving company car query convinced me to use you.

    Policy: Finance Gap

  • Used when purchased my last car. Competitive price, seems to cover everything I want

    Policy: Vehicle Replacement

  • Had a query about deferring my start date for a new car and the call was answered quickly by a very knowledgeable and helpful chap who handled my query in a friendly and professional way. As for price ... well. A lesser product pushed by my dealer at £500!! I don't think so. Should have seen his face when I showed him my Direct Gap quote. We now have two cars covered by Direct Gap in the family.

    Policy: Vehicle Replacement

  • 1. Key facts of insurance details clearly visible on the front page before buying the insurance. 2. Appears to provide better coverage than competitor policies.

    Policy: Return to Invoice

  • Not all companies offering VRI and competitive online price

    Policy: Vehicle Replacement

  • Car dealer quote too high! Your product is the same if not better.

    Policy: Return to Invoice

  • Tops!

    Policy: Return to Invoice

  • I was offered GAP Insurance from the dealer but it was substantially more expensive, whereas your company offered a very competitive price and the cover is ideal.

    Policy: Finance Gap

  • I conducted my own research and awards indicated best value for money. 

    Policy: Vehicle Replacement

  • Have used Direct Gap's products for my last 3 cars. Easy, simply worded, fantastic price...highly recommended!

    Policy: Return to Invoice

  • After checking with my previous supplier they were more than double your price and you offered the same benefits. Good service.

    Policy: Return to Invoice

  • Prices, they seemed very reasnable and easy to do thank you

    Policy: Finance Gap

  • Excellent website. Others amateurish - had spelling/grammar mistakes. All my questions answered on website, again unlike others. Good price.

    Policy: Return to Invoice

  • Have used before. Very easy to purchase,at a fraction of manufacturer GAP costs. Would recommend to friends.

    Policy: Return to Invoice

  • many thanks for all your advice on the best policy for my needs. Great customer service.

    Policy: Return to Invoice