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Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 15212 reviews

5 Star
14249
4 Star
945
3 Star
12
2 Star
2
1 Star
4
  • Great price much cheaper than dealer . Quick to complete 😎

    Policy: Return to Invoice

  • This is my second Insurance Policy with Direct Gap. Currently a claim in place for the first. So hopefully that will be resolved very shortly or there will be a swift change of star ratings ... lol. That said, after buying your car and funds are tight then don't waste your money on a fancy up-sell fabric protector at £275, invest in Gap Insurance resisting that offered first by the hard selling dealer..... In my case, Dealer £540 (Return to invoice), Direct Gap £280 (Vehicle Replacement).

    Policy: Vehicle Replacement

  • The purchasing process was extremely easy online and the price very competitive with other online offers. My main dealer asked £399 for 3 years cover and it had to start straight away, yet do not need in first year as basic car insurance covers full replacement value in first 12 months. Gap Insurance allows one year deferment, I took a 4 year policy, so effectively am covered for 5 years.......excellent price of £209. Before buying I checked a few points with James online : very professional and helpful advice. So far, outstanding service from Gap Direct. If I ever need their services should my car be written off or stolen, I hope the excellent standard of customer service will continue!

    Policy: Return to Invoice

  • I did try to buy scratch & dent and alloy repair insurance with the gap insurance but have had to do these separately. A multi policy package would be good.

    Policy: Vehicle Replacement

  • Have just purchased a 2 year old car but before picking up the car I was booked in for an appointment to discuss GAP insurance. I did my homework before the appointed meeting and discovered many internet websites offering GAP but I was drawn to Direct Gap as the claim limit was unlimited whereas on many of the other sites you have to work out and calculate what you think should be the claim limit. At the meeting I was told how the company they use is FCA regulated and to be very careful of internet companies etc etc which leaves you feeling very confused and not knowing who to trust. The price they quoted me was £349 over 4 years which is far more expensive than online companies. Anyway having returned home I did more investigative work and noted down the name of the insurers the GAP policy used by the car dealer and the name of the insurers this company used which I found under your FAQ section. Guess what? They are the same. Needless to say I have now purchased GAP from you and would say to any other potential buyer do not be fooled into buying from car dealerships and save yourself a fortune. Hope this helps!

    Policy: Return to Invoice

  • So glad I found out you could shop around for gap insurance and don't have to go with the dealers policy. Saved £250!

    Policy: Vehicle Replacement

  • Fast and Efficient Online Service and competitively priced premium for 3 years in my case. Very useful for me as I own a BMW X5M which has expensive tyres.

    Policy: Tyre Insurance

  • Repeat customer. Thank you

    Policy: Finance Gap

  • Fast and efficient.

    Policy: Vehicle Replacement

  • Excellent service and very competitive prices. James answered all my questions and made the process very straightforward.

    Policy: Vehicle Replacement

  • A very easy to use and informative service, best price saved loads on like for like policy from dealer.

    Policy: Return to Invoice

  • Very competitive quote with added benefits which other insurers do not provide

    Policy: Vehicle Replacement

  • Used Direct Gap insurance on other vehicles although never needed a pay out but feel very relaxed with knowing the car is covered with VRI,not to mention the very competitive online prices.

    Policy: Vehicle Replacement

  • This will be a briliant purchase if i never have to use it as policy offered at the dealers was 4 times what i have just paid. This is something most people will never use so you dont want to pay out excessive amounts of cash,but it is nice to have the peace of mind just incase you are one of the unlucky few who need to make a claim. it was very simple to complete the application download and print the documents. Thank you for this reasonably priced product.

    Policy: Finance Gap

  • So far, very clear and simple web site - good design

    Policy: Vehicle Replacement

  • Clear and easy application. Telephoned a couple of times to clarify which policy I should buy, really helpful and so polite, price fantastic too. Lets hope I never need to claim though! fingers crossed. Will definitely be recommending to family and friends. Thanks for a great deal!!!

    Policy: Vehicle Replacement

  • Very cost effective and easy to apply for saved £££s compared to dealership

    Policy: Return to Invoice

  • Recommended by a family member. Nice easy site to negotiate.Documents sent as soon as payment processed.

    Policy: Return to Invoice

  • very quick and easy to understand, would use this company again. !!GREAT VALUE!!!

    Policy: Free Gap Insurance

  • WOW - IF ONLY ALL CAR INSURANCE WAS THIS EASY! THANK YOU.

    Policy: Finance Gap

  • That was 35% cheaper than the dealers quotation, I could defer it for one year as my insurance covered the first year and it covered all I required. What's not to like! Well Happy Thank You

    Policy: Vehicle Replacement

  • Good quick purchase on internet. Saved £284 on the quote from the dealer.

    Policy: Return to Invoice

  • ok

    Policy: Return to Invoice

  • Excellent and easy to use website. Quick, clear and precise. Gave us every detail we needed to make a wise choice.

    Policy: Vehicle Replacement