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Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 15212 reviews

5 Star
14249
4 Star
945
3 Star
12
2 Star
2
1 Star
4
  • So much cheaper than the dealer quote, easy website and the process could not have been simpler. I like the 'unlimited' claim level rather than the ceiling threshold some other companies expect the customer to choose from.

    Policy: Vehicle Replacement

  • Quick and easy to use, with the added bonus of being 5 times cheaper than the dealers quotes.

    Policy: Finance Gap

  • Got a quotation from Mercedes which is exactly the same policy and 3 times the price, this one was quick and easy to set up and the 3 policy options are clear and easy to understand, this web site will be the place to come for all future vehicle purchases.

    Policy: Return to Invoice

  • Easy and competitive what more can you say!

    Policy: Return to Invoice

  • easy to use and understand website, Also dealer wanted 4x as much for exactly the same cover. Great value

    Policy: Finance Gap

  • Extremely quick and easy - great price to cover me in uncertain times and ensure I'm protecting myself and my asset from a shortfall. Really pleased with it, and the terms and conditions are perfectly reasonable, no hidden nasties. Highly recommended.

    Policy: Finance Gap

  • Very competitively priced, easy to purchase and always answered the phone when I had a question. 10/10 , highly recommended.

    Policy: Finance Gap

  • This is the second time I've used direct gap after buying a new car, excellent service

    Policy: Return to Invoice

  • Policy: Vehicle Replacement

  • Saved over £150 from the dealer - their quote was only for Return to Invoice for 3 years not VRI for 5!! Website was very informative and easy to use. Direct Gap were the cheapest quote and am very pleased with the product. I hope I never have to use the policy but have every faith in the company.

    Policy: Vehicle Replacement

  • Previous customer. No hesitation in using again. Easy to follow and clear details of the policy: not something you get at dealers even if they were competitive on price (which they are not).

    Policy: Return to Invoice

  • Fantastically simple (and accessible) application process. The best price I found.

    Policy: Vehicle Replacement

  • Easy service

    Policy: Return to Invoice

  • Best price on the market and so easy from start to finish, excellent policy benefits, best value, simply great.

    Policy: Return to Invoice

  • Awesome customer service-so friendly and helpful and explained everything very clearly. now looking at tyre cover to purchase

    Policy: Return to Invoice

  • James called yesterday to explain about the company and to make sure I understood about the policy I chose and that it met my needs. He was very helpful and in the end, the difference between choosing this policy and a competitor.

    Policy: Vehicle Replacement

  • Everything was so simple, docs arrived immediately, really competitive pricing, half price of dealers prices, for two years longer.

    Policy: Return to Invoice

  • Recommended by a friend and it is the cheapest by far I was offered one by the dealers and the price was alot more for the same cover.

    Policy: Return to Invoice

  • Really appreciated the opportunity to have free GAP insurance while we picked the car up. This product offers much better value than what was on offer by the car dealer.

    Policy: Vehicle Replacement

  • Easy to use quote system and paid quickly by Paypal. Half the price offered by the dealer and also able to defer for a year. 5 stars.

    Policy: Return to Invoice

  • very helpful, I rang for advice and spoke to a human straight away....a rare thing these days !

    Policy: Vehicle Replacement

  • Easy to use service good clear description of the level of cover you are buying. Good description of the company and the fact you are buying safely from a registered company with the FCA.

    Policy: Return to Invoice

  • Really easy process, longer term available than the dealer could supply and 40% of the cost!!

    Policy: Return to Invoice

  • Had a query, phone, answered immediately and very knowledgeable with answer. Faultless website and service. Thank you!

    Policy: Vehicle Replacement