Get a quote

Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 15094 reviews

5 Star
14132
4 Star
944
3 Star
12
2 Star
2
1 Star
4
  • Very good price with excellent benefits for the policy. Have used Direct Gap before and would recommend.

    Policy: Vehicle Replacement

  • Very competitively priced compared to other insurers and extremely easy to complete online and arrange the gap insurance.

    Policy: Finance Gap

  • Excellent definently 5 star company

    Policy: Vehicle Replacement

  • GREAT SERVICE THE SAME PRODUCT WITH MERECEDES AT THE POINT OF PURCHASE WAS £599.00 !!

    Policy: Vehicle Replacement

  • Easy to use to find out information and then purchase. Price very competitive with fewer exclusions and limitations than more expensive alternatives

    Policy: Finance Gap

  • Very easy to use website, terms are clearly laid out and well priced. The payment process was smooth and efficient, good payment options, i used PayPal. Purchasing was straightforward and easy, fingers crossed ill never need the cover.

    Policy: Vehicle Replacement

  • Very straightforward purchase process. Couldn't be easier. I hope to not have to use the policy of course but there's peace of mind knowing it's in place. Many thanks.

    Policy: Return to Invoice

  • Easy and simple to use and understand, helpline staff friendly and helpful.

    Policy: Vehicle Replacement

  • Very easy to use and cost competitive

    Policy: Return to Invoice

  • Took a policy with my previous car and even though it wasn’t needed it was nice to have the protection. Needless to say my new car is now covered.

    Policy: Vehicle Replacement

  • Better priced than competitors, website has all the information available to help decide which policy you require.

    Policy: Return to Invoice

  • Used you for every Car i've had. Very good!

    Policy: Finance Gap

  • Delighted to receive your email. I then phoned and spoke with a very helpful and pleasant lady. Overall excellent service

    Policy: Finance Gap

  • Very straightforward website. easy to read and follow. very friendly yet professional telephone manner from James who answered a couple of follow up questions.

    Policy: Vehicle Replacement

  • 2nd policy purchased, excellent value for the money. Will certainly recommend.

    Policy: Vehicle Replacement

  • Very cheap prices, very easy to buy. Website easy to navigate and use.

    Policy: Vehicle Replacement

  • I have used this company for my last car. Thankfully I never had to use it but for the price an cover this company offers it's a no brainer. Would fully recommend this company.

    Policy: Vehicle Replacement

  • Clearly written content - better than others I looked at!

    Policy: Return to Invoice

  • Very reasonably priced, quick navigation throughout the website and able to pay via PayPal. Very good service all round.

    Policy: Vehicle Replacement

  • Website very easy to follow; documents available and very clear. I’ve read plenty of good reviews although I hope I will never have to make a claim :)

    Policy: Return to Invoice

  • Good web site, very easy to use and the FAQs were very helpful.

    Policy: Return to Invoice

  • Very easy website to navigate.

    Policy: Finance Gap

  • Sage Pay screen exceptionally & irritatingly small. Otherwise very good.

    Policy: Vehicle Replacement

  • Online application easy to complete. Also the gentleman I spoke to regarding a query about return to invoice continuing if I converted my vehicle into a camper was very helpful.

    Policy: Return to Invoice