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Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 14951 reviews

5 Star
13995
4 Star
938
3 Star
12
2 Star
2
1 Star
4
  • Very helpful when I called to discuss policy options & get a better understanding of the different policies

    Policy: Return to Invoice

  • Easy to use website and very attractive quote for a brand new car.

    Policy: Finance Gap

  • Excellent service. Returning customer.

    Policy: Return to Invoice

  • Quick easy to use. Everything explained in easy to understand wording. Can relax knowing my financial investment is protected

    Policy: Return to Invoice

  • made a massive saving by shopping around myself, the finance company want £500 for gap cover, saved myself £350

    Policy: Finance Gap

  • Website very easy to use FAQs very good and answer everything precisely in plain English

    Policy: Return to Invoice

  • Good competitive quote. Website easy to navigate. Very satisfactory experience.

    Policy: Finance Gap

  • very easy process, no hassle and goog value for money

    Policy: Return to Invoice

  • It’s my second time I’ve purchased the policy in Direct Gap, I was very happy with the service and I’m sure I will be purchasing another one when getting new car.

    Policy: Return to Invoice

  • Easy to get a quote without having to give loads of information beforehand. Second time of using this insurer.

    Policy: Return to Invoice

  • Appearing in Which was a big influence in choosing direct gap

    Policy: Return to Invoice

  • Good that you can protect your deposit, initial payment.

    Policy: Finance Gap

  • Quick and easy to do, excellent value. There are to many careless people in carparks etc who just bang their car doors against other vehicles, having spent so much money on a new car, I wanted to ensure that my new purchases bodywork was kept in the best condition.

    Policy: Scratch & Dent

  • Very Good Value compared to what other insurers were offering! Easy to use website with all the information needed to put my mind at rest.

    Policy: Return to Invoice

  • PERFECT.

    Policy: Finance Gap

  • really easy website to use and when i rang the company for further understanding they were more then accommodating and respectful. Much appreciated

    Policy: Return to Invoice

  • Quick and easy. A saving of over 40% on the Dealer's quotation.

    Policy: Vehicle Replacement

  • I called customer services for advice as I haven't had to do this before. The customer services were wonderful. They didn't try and sell me the things I didn't need and was really reassuring. They took their time explaining what each policy was and gave me examples of how it relates to me. I do hope I don't have to use it but I also hope, if I do, I get the lovely people in the same team!

    Policy: Return to Invoice

  • That was so easy. My car, which I pick up today, now has GAP insurance. A very straight forward process that even I managed to complete in minutes. Excellent, very happy.

    Policy: Finance Gap

  • Great price compared to everywhere else very simple to purchase 5 star

    Policy: Finance Gap

  • Great service and the best value Gap around

    Policy: Return to Invoice

  • Used this service for over 15 years, first class as always!

    Policy: Free Gap Insurance

  • Excellent, well laid out website, quick and easy to navigate and purchase the required cover. Office staff very professional and answered my cover query promptly.

    Policy: Vehicle Replacement

  • Easy to use quote system - explanation of available cover is clear to ensure correct policy is purchased - great piece of mind when buying a new car at very good price, Thank you!

    Policy: Return to Invoice