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Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 15092 reviews

5 Star
14130
4 Star
944
3 Star
12
2 Star
2
1 Star
4
  • I recently bought a dealer approved car from Citygate VW Ruislip and the salesperson was trying to add on the gap insurance in the deal. I knew from past experience that I would have been able to buy it cheaper like I did before. Yes, I was correct as this was a lot cheaper and ticks all the boxes. The whole process just took minutes for peace of mind.

    Policy: Vehicle Replacement

  • These guys are very help full with any questions and made me feel at ease with my purchase of this insurance

    Policy: Return to Invoice

  • Heard good reviews about this company hopefully will never have to make a claim.

    Policy: Vehicle Replacement

  • Where do Dealers get their prices from. This is a lot cheaper. Easy to navigate website too.

    Policy: Return to Invoice

  • Very easy to order online, as I originally paid for GAP insurance which provided the best cover and at a far better price than other competitors. Following an email, I also covered my car for dents and scratches and again, for 3 year cover, it was well worth the price, if just for peace of mind. Excellent so far.

    Policy: Scratch & Dent

  • Fantastic service and great price. £100 cheaper than main dealer. Thanks so much

    Policy: Return to Invoice

  • Very straight forward, clear informative and easy to navigate website. Competitive quotation for a good level of cover. Satisfied customer.

    Policy: Scratch & Dent

  • Easy process from start to finish. Clarity of the information provided on the website aids the decision making process prior to purchase. Comparatively better cover and at a far better price point than quoted from the vehicle dealership. Very good service

    Policy: Vehicle Replacement

  • FAST and very straight forward to set up. Great product to protect your investment.

    Policy: Return to Invoice

  • FAST and very straight forward to set up. Great product to protect your investment.

    Policy: Return to Invoice

  • Very simple website - easy to purchase insurance I needed. Very helpful when I had to phone to confirm something. Finally, very competitive prices!

    Policy: Vehicle Replacement

  • Easy to find, obtain price and set up the policy. Around a third of the cost of the dealer price.

    Policy: Return to Invoice

  • Great and Easy purchase, much cheaper than quoted by dealer

    Policy: Finance Gap

  • Excellent service and I would recommend you to any of my friends

    Policy: Finance Gap

  • One of the easiest and clearest websites I've ever used and the cost is substantially less than that quoted by the main dealer I bought the vehicle from.

    Policy: Vehicle Replacement

  • Excellent and easy to use. Great that it didn’t cost me anything. Bonus!

    Policy: Free Gap Insurance

  • Hassle free, straightforward purchase. Very competitive prices. Was recommended by a car dealer, Motor Serv.

    Policy: Return to Invoice

  • After shopping around and trying different sites this one I found was the best laid out . Very clear and easy to understand , site not crashing on you as you progressed . Price was very reasonable and had a number of choices to choose from . No hidden extras once to get to checkout . Also do live chat if any questions arise , opening times are good .Over all up to now 5 star rating .

    Policy: Return to Invoice

  • Just clarified a couple of points with Diane before I bought the policy. She was very helpful.

    Policy: Vehicle Replacement

  • Excellent service and fantastic value for money!

    Policy: Finance Gap by Direct Gap for Confused.com

  • My second policy with Direct Gap. The process is so simple and easy to purchase a policy. Much cheaper than policies offered by the main dealer!

    Policy: Vehicle Replacement

  • Great prices, especially for 5yrs! Very professional web site, better than any other for insurance I have ever seen! I feel most confident thanks to my GAP policy for my exceptionally low millage car. Kind regards and Safe Happy Motoring. Michael Russell

    Policy: Return to Invoice

  • Second time I've taken out gap insurance with Direct Gap, very happy to deal with you. Luckily the first policy wasn't called-on to be used, but very happy to be covered for another 4years.

    Policy: Vehicle Replacement

  • This is the 4th car I've taken gap insurance out with this provider. Fortunately I've never had to make a claim but the process has been smooth and trouble-free to date.

    Policy: Return to Invoice