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Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 14946 reviews

5 Star
13990
4 Star
938
3 Star
12
2 Star
2
1 Star
4
  • Very easy to set up my policy. The one query I had was dealt with expertly over the phone. Excellent value for money beating the dealers quote hands down.

    Policy: Vehicle Replacement

  • Easy to buy and navigate on site. Read the terms and conditions and some better features than I had with a main dealer policy previously for more than double the price. Hoping I will never have to use it however.

    Policy: Return to Invoice

  • hi guys, thanks for all your help great service as always !!!!

    Policy: Return to Invoice

  • Easy to get a quote and process - much cheaper than using a dealer! Wish I had known about them sooner!

    Policy: Return to Invoice

  • Most competitive price on the market and website very easy to use - thank you.

    Policy: Return to Invoice

  • Second time around and fantastic. The dealer quoted £499 and Direct Gap quoted £169 on return to invoice. Same cover but £230 cheaper. You wont go wrong and great service by the direct gap guys. Keep up the good work.

    Policy: Return to Invoice

  • Now on my fourth policy. Very competitive price.

    Policy: Finance Gap

  • Great advise over the phone, very competitive & also very helpful. Certainly recommend.

    Policy: Vehicle Replacement

  • Easy and quick to get the quote and get everything set up. One of the most competitive prices on the market!

    Policy: Finance Gap

  • Really helpful over the phone & via email. Much better value than what the dealership offered! Would highly recommend them!

    Policy: Return to Invoice

  • Great customer service assistant Helped explain everything was very open and honest and reassuring

    Policy: Return to Invoice

  • So quick and easy to use with the best price we could find.

    Policy: Finance Gap

  • Really seamless to sort out cover. Best value I could find on the web.

    Policy: Finance Gap

  • Competitive quote , Easy online form to complete transaction. Transferable policy if needed.

    Policy: Return to Invoice

  • Really good price and better value than other companies. I used the phone service and the agent was so helpful and gave lots of advice. Very easy to buy and excellent to see different cover options. Many thanks :)

    Policy: Return to Invoice

  • Wording and terms explained in a easy way. The website is well laid out and again easy to use. Will recommend to others

    Policy: Return to Invoice

  • Paul was very helpful in explaining the different policies and explaining the different options and payment methods.

    Policy: Return to Invoice

  • The best website I have seen for providing Gap Insurance cover. Straight forward to complete application online. Three Benefit options to suit everyone. Best single premium. Highly recommended.

    Policy: Return to Invoice

  • As simple as could possibly be and very prompt payment on my previous policy claim.

    Policy: Vehicle Replacement

  • Easy to use the web site and very clear Terms & Conditions. Highly recommended.

    Policy: Return to Invoice

  • Only company would offer 4 year deal for replacement gap and was not much different than cost of return to invoice other companies offered for 4 year return to invoice , no brainer really for value & peace of mind

    Policy: Vehicle Replacement

  • Easy, clear and a great money saver in comparison to the dealerships offer!

    Policy: Return to Invoice

  • Simple process. Very quick. Also very helpful with enquiries.

    Policy: Vehicle Replacement

  • Easy to buy a policy. I made a mistake on the dates and it was rectifed in minutes.

    Policy: Vehicle Replacement