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Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 14945 reviews

5 Star
13989
4 Star
938
3 Star
12
2 Star
2
1 Star
4
  • Really quick and easy to use website - very user friendly. Would recommend.

    Policy: Finance Gap

  • Great service as always

    Policy: Vehicle Replacement

  • excellent easy to use site and great price. I will recommend you in future

    Policy: Finance Gap

  • Easy website to use, saved me £££'s on dealers prices ..very happy!

    Policy: Return to Invoice

  • This made it so easy for me to purchase gap insurance, when looking at other sites it's daunting when you see the prices of other companies but I am really pleased I was able to purchase gap insurance from your company.

    Policy: Return to Invoice

  • Very easy to obtain a quote from the website. Purchasing the policy was fast and efficient. Very competitive price. Great job!

    Policy: Vehicle Replacement

  • Very helpful gentleman when I called for advice and a very quick easy and simple process ( and much cheaper than the dealer !)

    Policy: Vehicle Replacement

  • very helpful on helping me choose the right policy for me very easy to use online hopefully they live up to there 5 star if anything unforeseen happens

    Policy: Return to Invoice

  • Excellent website ,had to contact by phone with a couple of questions & they were answered clearly, by very helpful staff.

    Policy: Agreed Value

  • Fantastic Product. Great helpful advisors at the end of the phone too. Thank you.

    Policy: Vehicle Replacement

  • So easy to complete, helpful when I made tel enquiry. So much cheaper than dealership. saved myself £300.

    Policy: Vehicle Replacement

  • Excellent....talked to James on the telephone who was most helpful and subsequently purchased Gap Insurance on-line which was very easy

    Policy: Return to Invoice

  • good service from call centre and easy online oordering

    Policy: Agreed Value

  • Dealership offered me the same cover for £299.00. Purchased it here for £109.00 It pays to shop around. Thank you Direct Gap.

    Policy: Finance Gap

  • First Class A ****

    Policy: Return to Invoice

  • Easy to understand cover I am buying. Website easy to for purchase. Quick confirmation of cover. Hope not to haver to use but peace of mind if needed.

    Policy: Return to Invoice

  • I was steered towards choosing you by Which? rating you highly and you were the best vfm.

    Policy: Vehicle Replacement

  • Great service. Clear and Informative information given on website. Great choice of how to pay. No issues on website

    Policy: Vehicle Replacement

  • First Purchase with Direct Gap. I had a few questions so rang up and was able to talk to a human ! very helpful. Thank You I have peace of mind insurance and confident that if the worst happens I will not have to talk to a machine. Thank you

    Policy: Vehicle Replacement

  • Third Policy taken out in family. As usual very easy to understand and apply for. Customer service excellent dealing with questions.

    Policy: Return to Invoice

  • Recommended and fairly priced, better than a dealer.

    Policy: Return to Invoice

  • Brilliant site and excellent service. Couldn't be more helpful.

    Policy: Finance Gap

  • Excellent customer service when I called to make an enquiry and straight forward user friendly website

    Policy: Finance Gap

  • Incredibly easy to use and simple to choose the right policy. Extremely competitive quote too!! Will come back again!!

    Policy: Finance Gap