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Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 14939 reviews

5 Star
13983
4 Star
938
3 Star
12
2 Star
2
1 Star
4
  • Website great and easy to understand, Policy details easily understood on each level of cover purchased straight away and documents printed immediately A*****

    Policy: Return to Invoice

  • Super easy to use website. Liked the 'example of use' cases for each of the three different policy types - very clear to understand. Also the cheapest.

    Policy: Finance Gap

  • I am a returning customer of Direct Gap insurers. I took this insurance out for piece of mind and I think it is totally worth it. I had it with my previous car also and was unlucky enough to actually have to use it. Though, I must say the service was excellent. Justin was brilliant and Direct Gap handled everything really well. I would always purchase Gap Insurance through them.

    Policy: Return to Invoice

  • Very smooth process, and good value. As I always tell my friends to get GAP Insurance, I better take it out in my own new car!

    Policy: Return to Invoice

  • Spoke with Paul, very helpful explaining policy options and differences.

    Policy: Return to Invoice

  • Very good service and competitive.

    Policy: Vehicle Replacement

  • Very efficient and simple process that literally took minutes to set up. Able to get both GAP and Alloy Wheel insurance for far less than the main dealer!

    Policy: Alloy Wheel

  • saving loads of money compared to dealer price and a better product.

    Policy: Return to Invoice

  • Always a good service and easy to use, thanks again

    Policy: Finance Gap

  • Wesbite easy to use and when i phoned with a query regarding deposit protection Paul explained the policy clearly to me, without pressuring me to take an optional extra.

    Policy: Finance Gap

  • Easy to understand and able to defer the start of the polcy-all in all ,very good

    Policy: Return to Invoice

  • Very easy to set this up online. Excellent price as dealer wanted 3x more for the same thing.

    Policy: Return to Invoice

  • Already using you for mine and my partners claim. Really helpful team!

    Policy: Return to Invoice

  • Excellent, first class. Thank you for the immediate cover. A huge piece of mind with new car arriving this second!! We will no doubt hear from you shortly to proceed with a longer term cover. Kind regards Mark Galbraith.

    Policy: Free Gap Insurance

  • Good price, good terms and lifetime of agreement. Chose after shopping around :)

    Policy: Return to Invoice

  • Excellent value for level of cover compared with other providers.

    Policy: Vehicle Replacement

  • Easy to buy, good value, and quick answers to questions,

    Policy: Vehicle Replacement

  • Straight forward purchase, good price - helpful on the phone also.

    Policy: Finance Gap

  • Easy smooth transaction and better value than the dealers. So glad I chose you guys and didn't fall into the dealer trap. Lets just hope I never have to use the Insurance.

    Policy: Vehicle Replacement

  • Easy to use website, very good price way better than the dealerships offers. I would recommend highly anyone looking for Gap insurance to get a quote you will be very surprised how much you could save.

    Policy: Return to Invoice

  • Very straightforward online purchasing process, a good customer experience for me

    Policy: Finance Gap

  • Excellent company. Had to make a claim this year after having my car stolen, could not fault their customer service. Claim was dealt with very quickly. Have taken out 3 policies now and recommended to family and friends, who also have policies with Direct Gap.

    Policy: Return to Invoice

  • Fantastically straight forward website. Loved the examples to explain.

    Policy: Vehicle Replacement

  • very easy to use site, I did try Admiral but spent ages waiting on the phone, so I saw this page on the web. lots good reviews. I hope I won't need to use this but peace of mind. If I ever need to use this I will give more feedback.

    Policy: Vehicle Replacement