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Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 14942 reviews

5 Star
13986
4 Star
938
3 Star
12
2 Star
2
1 Star
4
  • Easy online forms to complete. Helpful examples of scenarios so you can understand which policy may be better for your circumstances. Great prices

    Policy: Vehicle Replacement

  • Very quick and easy, very competitive. I've insured 2 vehicles with Direct Gap. Recommended.

    Policy: Vehicle Replacement

  • Good value product. Simple sign up process. I have used for all 3 of our cars. Excellent!!

    Policy: Vehicle Replacement

  • Brilliant service up to the buying point. Thankfully not had a claim "yet" - never I hope so can't speak of the service in that respect but I only speak of people as I find them and it's been brilliant up to now. Go ahead buy this policy - it's all well explained.

    Policy: Finance Gap

  • This the second car I have covered. A lot cheaper than he main dealers wanted.

    Policy: Finance Gap

  • As a new customer all I can comment on is why I chose to buy this cover amongst all the competition out there for this type of Insurance for people in my situation. Car Insurance Companies are ever increasingly going down the road of it is cheaper for them to right-off a vehicle if they think - not you - that the vehicle is not worth it to them to repair it - thereby leaving the customer facing a financial loss forced upon them for which they have no defence - else take out a GAP Insurance Policy. Their offer covers customers with an International Motor Insurance Certificate (Green Card) the GAP policy is effective on your vehicle at the point of Total Loss up to 120 days in any one trip. This is what swung it for me. Great.

    Policy: Return to Invoice

  • Short, clear and concise application which is unusual for insurance policies today! Well done

    Policy: Finance Gap

  • Easy GAP insurance at a great price with the ability to defer for 12 months, couldn't ask for more! Excellent service!

    Policy: Return to Invoice

  • Easy to use and very clear on what is what. Best price I could find and would happily recommend to others.

    Policy: Finance Gap

  • Called for more information on the various products a couple of days before purchasing. Spoke to Paul who was incredibly knowledgeable and helpful. Thank you for great customer service!

    Policy: Return to Invoice

  • Very simple and clear instructions. Would recommend to friends and family.

    Policy: Vehicle Replacement

  • hope I never need this, but have been caught in the 'Gap' previously! Premium less than half the offer from Dealer, and from a trusted Insurer.

    Policy: Return to Invoice

  • So quick and easy would recamend them anyone

    Policy: Finance Gap

  • Easy to purchase. Had a previous policy and received excellent service and so was quite happy to use DirectGap again.

    Policy: Return to Invoice

  • Excellent service. Original telephone questions answered efficiently and with patience by Paul. Online system for taking out policy was easy to follow and use.

    Policy: Finance Gap

  • Sign up process was easy and efficient. Price and duration of coverage is far better than what the dealership offered and what i've see elsewhere online

    Policy: Vehicle Replacement

  • Well explained, simple to get a quote and understand the various levels of cover. And good value

    Policy: Return to Invoice

  • Easy and clear. Also spoke to Ray who was a great help and explained the process. Would recommend and use again.

    Policy: Finance Gap

  • Second time using this company. Very easy to do business with.

    Policy: Finance Gap

  • Wasn't sure about what p[policy would be a best fit for my needs ... One quick call had me ready to purchase the right policy. Great Service.

    Policy: Return to Invoice

  • Easy and quick and the only company I found that would insure an older vehicle with low mileage.

    Policy: Finance Gap

  • Quick and easy to use. Very competitive price. Phoned twice to confirm the details of the online quote and answer another question. Both gentlemen were very helpful.

    Policy: Finance Gap

  • I was nervous about taking out GAP insurance by myself as I have always done it though the dealership, but it was costing me so much money. Had a look on this website and read through all T&Cs and really happy with how its all explained. Very happy with this service, and I have saved over half of what I would have paid going through the dealership.

    Policy: Finance Gap

  • very good service ,used direct gap many times .

    Policy: Return to Invoice