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Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.89-Star Rating

4.9 out of 5 based on 697 reviews

5 Star
623
4 Star
68
3 Star
6
2 Star
0
1 Star
0
  • Excellent....talked to James on the telephone who was most helpful and subsequently purchased Gap Insurance on-line which was very easy

    Policy: Return to Invoice

  • good service from call centre and easy online oordering

    Policy: Agreed Value

  • Dealership offered me the same cover for £299.00. Purchased it here for £109.00 It pays to shop around. Thank you Direct Gap.

    Policy: Finance Gap

  • First Class A ****

    Policy: Return to Invoice

  • Easy to understand cover I am buying. Website easy to for purchase. Quick confirmation of cover. Hope not to haver to use but peace of mind if needed.

    Policy: Return to Invoice

  • I was steered towards choosing you by Which? rating you highly and you were the best vfm.

    Policy: Vehicle Replacement

  • Great service. Clear and Informative information given on website. Great choice of how to pay. No issues on website

    Policy: Vehicle Replacement

  • First Purchase with Direct Gap. I had a few questions so rang up and was able to talk to a human ! very helpful. Thank You I have peace of mind insurance and confident that if the worst happens I will not have to talk to a machine. Thank you

    Policy: Vehicle Replacement

  • Third Policy taken out in family. As usual very easy to understand and apply for. Customer service excellent dealing with questions.

    Policy: Return to Invoice

  • Recommended and fairly priced, better than a dealer.

    Policy: Return to Invoice

  • Brilliant site and excellent service. Couldn't be more helpful.

    Policy: Finance Gap

  • Excellent customer service when I called to make an enquiry and straight forward user friendly website

    Policy: Finance Gap

  • Incredibly easy to use and simple to choose the right policy. Extremely competitive quote too!! Will come back again!!

    Policy: Finance Gap

  • Almost halved the price of my current policy! Easy to sort out and takes a matter of minutes to do online!

    Policy: Finance Gap

  • Vehicle Replacement + for brand new BMW. Called Direct Gap for a quote they were very knowledgeable and helpful and saved me a small fortune

    Policy: Vehicle Replacement

  • Easy to use website, clear explanation of products offered. Dealer quoted £500 for 3yr cover - 5yr cover for £179 here!!

    Policy: Return to Invoice

  • Brilliant fast and efficient this is my 5th car with Gap wouldn't have it any other way. Complete assurance and payout if needed

    Policy: Finance Gap

  • Good customer service, good value premium and policy is comprehensive with no unreasonable exclusions

    Policy: Vehicle Replacement

  • First time i have bought Gap insurance on the web, it's a lot cheaper then the main car dealers and so easy to do online. So if Direct Gap lives up to its 5 star ratings i'll be happy.

    Policy: Vehicle Replacement

  • Great price, clear website and allowed me to defer the start of the policy.

    Policy: Vehicle Replacement

  • Clear concise information very easy to use website, hopefully I'll never need it, but I'd rather have it & not need it! So much more reasonable than the dealer quote for the same cover. 5⭐️

    Policy: Return to Invoice

  • Research shows you have a good product. Competitive price delivers and quick and easy website to find out more and purchase. Excellent thanks

    Policy: Return to Invoice

  • A big thank you to Molly.She was brilliant,she sorted everything for me. Brilliant service.

    Policy: Agreed Value

  • Simple to arrange and a lot cheaper than the dealer offer. Many years ago I had my car stolen and was never recovered. I had only just bought it without gap insurance and I had a devil of a job to get it replaced. It took months of arguing about the value with a well known company. I hope never to have to claim but if I did I have this insurance to aid me. I have four cars since and always take gap insurance. It is a small price to pay to eliminate the hassle I experienced before.

    Policy: Return to Invoice