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Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 14332 reviews

5 Star
13415
4 Star
904
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1
  • Easy excellent website clear and informative. Definatley recommend to family and friends

    Policy: Finance Gap

  • Looked for a GAP insurance, and found this site to be very easy to use and follow. Direct GAP has saved us £400 - compared to product offered by dealership. Would recommend to everyone... 5/5 from me.

    Policy: Finance Gap

  • Excellent service A +++++++++++

    Policy: Vehicle Replacement

  • User friendly website and easy to navigate. My husband wanted to ask few questions before taking out the policy so called customer service and spoke to a really nice and friendly gentleman on phone who clarified everything for us and we made the decision to buy 5 year policy for my brand new car. I would hope my car is never written off but if it happens then I would expect direct gap to provide same 5 star customer service :)

    Policy: Vehicle Replacement

  • Excellent value - half the price of the dealer offer and better cover. Highly recommended.

    Policy: Return to Invoice

  • Superb service i was unsure of a few details to do with the policy rang the office very helpful just purchased the policy will recommend to anyone looking for a Gap policy Thank you

    Policy: Return to Invoice

  • Good value, covered by FCA, easy website to use, clear terms and conditions.

    Policy: Return to Invoice

  • Nice and easy. Recommended by Which magazine.

    Policy: Vehicle Replacement

  • Amazing company

    Policy: Finance Gap

  • The lady on the phone was wonderful. Very helpful and purchasing my product took less than 2 mins online after she had helped me by emailing the quote and links.

    Policy: Return To Invoice 15 Month Sellback

  • This the second gap insurance I have bought from Direct Gap, returned as was impressed how easy it was to talk to someone when I phoned regarding a previous policy.

    Policy: Return to Invoice

  • Spoke to DirectGap before going ahead and was very pleased with the person I spoke to: very informative, friendly and no sales pressure to buy there and then! I have now, via the web site, bought a policy which was very easy and quick.

    Policy: Finance Gap

  • Very easy/good website and saved more than 50% against dealer quote.

    Policy: Vehicle Replacement

  • I was getting confused with the information on various we sites but one quick phone call answered my questions and I went ahead and bought the insurance on-line. The gentleman on the phone, I think it was James was very helpful and friendly and said if I had any problems with the purchase not to hesitate to call again as that was what he was there for. Thank you.

    Policy: Vehicle Replacement

  • Cover was more comprehensive and for longer than competitors. The price was very reasonable too.

    Policy: Vehicle Replacement

  • So easy to complete. The dealership were going to charge £359. Thank you

    Policy: Vehicle Replacement

  • Very clear website - the best of the several we looked at. A couple of small queries were quickly answered by very friendly and efficient staff. Policy cost less than half the price (and gave more cover) than quoted by the car dealership.

    Policy: Vehicle Replacement

  • Great service, great advice given over the phone. Very easy transaction!

    Policy: Return to Invoice

  • Had another policy. Agreement was fantastic. Claimed on it. Very thorough claim advisor a back to the car insurance company. Highly recommended.

    Policy: Return to Invoice

  • Simple,straightforward and cost concious (enough about me !) Great product and saved me hundreds against finance company quote...thanx

    Policy: Finance Gap

  • Retruning customer beating everyone elses ease of service and prices.

    Policy: Return to Invoice

  • Very helpful agent - quick to answer and very knowledgeable. Really nice to be able to get through to a real person to clarify details!

    Policy: Vehicle Replacement

  • Bought a brand new Audi A4 and the dealers price was more than 50% more even after I contested it with them. Direct Gap was much cheaper with same cover - and easy to buy !

    Policy: Vehicle Replacement

  • Easy website, well explained product. £380 cheaper than dealership could offer for a more comprehensive level of cover. No complaints so far!

    Policy: Return to Invoice