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Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 14332 reviews

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  • Straight forward, easy to understand, and a great price for GAP insurance, almost 50% cheaper than other insurers. Thank you Direct Gap.

    Policy: Finance Gap

  • My husband took out your insurance after researching prices etc with other companies and advised me to do the same with my new car.

    Policy: Vehicle Replacement

  • Seamless and loads cheaper than the £299 a main dealer quoted for the same thing and peace of mind.

    Policy: Finance Gap

  • Second time I have used direct gap for my car gap insurance. So simple to set up. Excellent cover policy to suit my needs and a great price too. Less than £200 for 4 years cover on a brand new BMW X3. Superb

    Policy: Finance Gap

  • I have been using Direct Gap Insurance for a number of years and it definitely gives me peace of mind . Cars can be very expensive and as we all know and once you drive it of the forecourt the price drops. Recently I had a car written off , not my fault may I add . I only had the car for 6 months and thankfully I had gap insurance. I would never own a car without taking out gap insurance and I would definitely recommend Direct Gap Insurance. So easy to set up .

    Policy: Return to Invoice

  • PERFECT!!! This is my second policy and its MUCH cheaper than any other website......quoted, brought and printed within 5mins!

    Policy: Finance Gap

  • Great customer service when products were described over the phone. Much better price than dealer. Hopefully I won't need to use it, but if I do, I feel confident I will be looked after.

    Policy: Return to Invoice

  • 2nd Policy taken out. Very easy website to use and completed start to finish in 10 minutes.

    Policy: Return to Invoice

  • Incredibly competitive pricing, including cover for things the dealership didn't and all for a much lower price!

    Policy: Vehicle Replacement

  • Half the price of the gap insurance premium offered by the dealership with the same peace of mind.

    Policy: Vehicle Replacement

  • I've recent been involved in a total loss situation and let me tell you. GAP insurance cover was a god send. First time with theses guys but their website is user friendly and the application was easy to follow. I made a huge saving using these rather than the motor dealerships GAP insurer.

    Policy: Finance Gap

  • Quick and easy, also good value , highly reccomended.

    Policy: Finance Gap

  • I rated a 5* on how easy and clear it was to buy this Gap insurance . Very very happy 😃

    Policy: Return to Invoice

  • Easy to find and process gap cover to give me peace of mind with my very first car purchase

    Policy: Finance Gap

  • Direct Gap Vehicle Replacement Insurance delivers exactly what it promises and is absolutely excellent value for money. It is much less expensive than dealer Gap Policies and I believe it provides better cover. I can tell you that it also delivers the best possible claim experience that you could get. Yesterday I took delivery of a new factory ordered Audi A6, following an unfortunate incident which resulted in my previous Audi being declared a total loss. The car insurance pay-out covered less than half of the cost of the new vehicle. The Gap Insurance pay-out made up the difference. Everyone buying a car - new or used - should seriously consider using this company to buy Gap Insurance. It was the best investment I ever made - thank you.

    Policy: Vehicle Replacement

  • Competitive, recommended by a friend easy to use website

    Policy: Return to Invoice

  • Called the helpline to get advice on which product to buy and what value to add to the quote. Staff were really knowledgeable and very friendly and helpful

    Policy: Return to Invoice

  • Been using Direct Gap for nearly 10 years now, premiums are much cheaper than Gap insurance offered by dealerships. Telephone enquiries are always dealt with quickly , by very friendly staff. Unfortunately I have Just had to make a claim after having my car stolen, claim has been dealt with efficiently, just waiting for payout now. Have already purchased a new policy for replacement vehicle. Keep up the good service Direct Gap.

    Policy: Return to Invoice

  • Couldn't have been easier to purchaser at 30% cheaper than Dealer offer !!!!!

    Policy: Vehicle Replacement

  • Peace of mind with an EXCELLENT price and a very straight forward website.

    Policy: Return to Invoice

  • Highly recommend DirectGap. Easy to get the policy sorted and a much better price that from the dealer.

    Policy: Return to Invoice

  • Volkswagen wanted £660 for the same level of cover... no brainer!

    Policy: Finance Gap

  • This is the most expensive car I've ever owned and so wanted to ensure it was adequately protected. Direct Gap insurance are very competitive, comprehensive and have given me the peace of mind I was looking for.

    Policy: Vehicle Replacement

  • Easy to navigate the web site and the fact that you can delay start for when my Insurance doesn't cover for a replacement vehicle. Very easy transaction and would recommend to anyone else purchasing a new car. Much cheaper than the over priced option from the main dealer.

    Policy: Vehicle Replacement