Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

5-Star Rating

4.9 out of 5 based on 8223 reviews

5 Star
7777
4 Star
441
3 Star
5
2 Star
0
1 Star
0
  • Chris Ritchie

    Second time I've used Direct Gap. Straightforward site to use. Good value.

    Policy: Finance/Contract Hire

    5-Star Rating

  • Kieran smith

    Brilliant service easy to use and best price online highly recommend

    Policy: Return to Invoice +

    5-Star Rating

  • Ian Burton

    much cheaper than BMW and cheaper than other on line sites very easy to understand website will recommend to family and friends

    Policy: Tyre Insurance

    5-Star Rating

  • Ruth Page

    very easy to use and considerably cheaper than dealership GAP

    Policy: Return to Invoice +

    4-Star Rating

  • Wendy Westgarth

    For a technophobe like me this was really easy to follow and easy read T&Cs - well done!

    Policy: Return to Invoice +

    5-Star Rating

  • D.z

    Im existing customer. Found the whole process very easy and at affordable cost. I'm hoping I won't have to ever make a claim but it's good to know it's there. ;)

    Policy: Finance/Contract Hire

    5-Star Rating

  • R Davies

    Excellent value compared to main dealer quote for GAP Insurance.

    Policy: Return to Invoice +

    5-Star Rating

  • Andy. S

    Clear market leader in this sector. Informative, professional and hassle free. Highly recommended *****

    Policy: Return to Invoice +

    5-Star Rating

  • Lisa

    Quick to organise.

    Policy: Return to Invoice +

    4-Star Rating

  • Ravinder Phull

    Best price cover for the value of the vehicle. One Third of the amount offered by the dealer for a better policy. Easy to use web site. Will recommend to others.

    Policy: Vehicle Replacement +

    5-Star Rating

  • Venetia Howes

    You were the only provider that stated clearly up-front that customers can defer the start of the policy for a year without extra charge, and that the value of the car covered included all factory fitted and dealer supplied extras, Road Fund Licence, delivery charges, paint protection applications i.e. the full invoice cost.

    Policy: Vehicle Replacement +

    5-Star Rating

  • CJ

    Direct Gap does NOT have a "wilful negligence" clause like other gap insurers. Other gap insurers will use this clause to get out of paying your money. I went with Direct Gap because I'm confident they would deliver what I paid for in the event of a write off. Be sure to check the policy terms on your gap insurance before you buy! "Wiflful negligence" is a get out clause for the more criminal insurers out there.

    Policy: Vehicle Replacement +

    5-Star Rating

  • r golder

    have used your company for the past 2 vehicles. Having the policy give me peace of mind knowing if anything should happen I am covered.

    Policy: Vehicle Replacement +

    5-Star Rating

  • Krzysztof Tofel

    Very helpful call center staff. Online application as easy as possible! Thanks

    Policy: Return to Invoice +

    5-Star Rating

  • Daniel

    Very easy to understand, never done this before but they helped me massively with the easy step guide. cheap prices and recommend to anyone reading this.

    Policy: Finance/Contract Hire

    5-Star Rating

  • Barry

    I've already got GAP insurance on a car I bought eighteen months ago. Buying from Direct Gap couldn't be easier.

    Policy: Free Gap Insurance

    5-Star Rating

  • Christopher Grout

    Cheapest policy for Finance/Contract Hire that i could find.

    Policy: Finance/Contract Hire

    4-Star Rating

  • Smith

    Phoned this afternoon spoke to a very friendly and helpful lady, she answered some questions i had. The website is easy to use.

    Policy: Vehicle Replacement +

    5-Star Rating

  • Denise Hughes

    Recommended by friend, checked other sites and yours was best value at the time. More than half the price of dealers price. Easy to complete on-line form, Thank You.

    Policy: Vehicle Replacement +

    5-Star Rating

  • David Edwards

    Great value easy to buy

    Policy: Finance/Contract Hire

    5-Star Rating

  • A Pritchard

    Fantastic Product, Fantastic Price!!

    Policy: Return to Invoice +

    5-Star Rating

  • Margaret Howie

    Very simple process in setting up this policy which I hope I will never have to use. Considerably cheaper than that offered to me by the main dealer for the same cover.

    Policy: Return to Invoice +

    4-Star Rating

  • D Canham

    This is my second Insurance Policy with Direct Gap. Currently a claim in place for the first. So hopefully that will be resolved very shortly or there will be a swift change of star ratings ... lol. That said, after buying your car and funds are tight then don't waste your money on a fancy up-sell fabric protector at £275, invest in Gap Insurance resisting that offered first by the hard selling dealer..... In my case, Dealer £540 (Return to invoice), Direct Gap £280 (Vehicle Replacement).

    Policy: Vehicle Replacement +

    5-Star Rating

  • clair brand

    The website was really easy to use. The product is great value and I particularly like the fact that it can get cover for 5 years most others are only for 3 years. Before buying the car I obtained a quote and rang the call centre to ask some questions. The call centre advisor was really helpful and answered all my questions.

    Policy: Return to Invoice +

    5-Star Rating