Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

5-Star Rating

4.9 out of 5 based on 6815 reviews

5 Star
6471
4 Star
339
3 Star
5
2 Star
0
1 Star
0
  • James Cory

    I was steered towards choosing you by Which? rating you highly and you were the best vfm.

    Policy: Vehicle Replacement +

    4-Star Rating

  • Karl Christie

    Great service. Clear and Informative information given on website. Great choice of how to pay. No issues on website

    Policy: Vehicle Replacement +

    5-Star Rating

  • Michael R

    First Purchase with Direct Gap. I had a few questions so rang up and was able to talk to a human ! very helpful. Thank You I have peace of mind insurance and confident that if the worst happens I will not have to talk to a machine. Thank you

    Policy: Vehicle Replacement +

    5-Star Rating

  • Andrew Hunt

    Third Policy taken out in family. As usual very easy to understand and apply for. Customer service excellent dealing with questions.

    Policy: Return to Invoice +

    5-Star Rating

  • Rebecca

    Recommended and fairly priced, better than a dealer.

    Policy: Return to Invoice +

    5-Star Rating

  • Mrs Hall

    Brilliant site and excellent service. Couldn't be more helpful.

    Policy: Finance/Contract Hire

    5-Star Rating

  • Chris L

    Excellent customer service when I called to make an enquiry and straight forward user friendly website

    Policy: Finance/Contract Hire

    5-Star Rating

  • Paul Wilkins

    Incredibly easy to use and simple to choose the right policy. Extremely competitive quote too!! Will come back again!!

    Policy: Finance/Contract Hire

    5-Star Rating

  • Jordan

    Almost halved the price of my current policy! Easy to sort out and takes a matter of minutes to do online!

    Policy: Finance/Contract Hire

    5-Star Rating

  • Anthony Shorter

    I did try to buy scratch & dent and alloy repair insurance with the gap insurance but have had to do these separately. A multi policy package would be good.

    Policy: Vehicle Replacement +

    4-Star Rating

  • dan hughes

    Vehicle Replacement + for brand new BMW. Called Direct Gap for a quote they were very knowledgeable and helpful and saved me a small fortune

    Policy: Vehicle Replacement +

    5-Star Rating

  • Adrian T

    Easy to use website, clear explanation of products offered. Dealer quoted £500 for 3yr cover - 5yr cover for £179 here!!

    Policy: Return to Invoice +

    5-Star Rating

  • Nina

    Brilliant fast and efficient this is my 5th car with Gap wouldn't have it any other way. Complete assurance and payout if needed

    Policy: Finance/Contract Hire

    5-Star Rating

  • Kevin Hall

    Good customer service, good value premium and policy is comprehensive with no unreasonable exclusions

    Policy: Vehicle Replacement +

    5-Star Rating

  • Alan Ball

    First time i have bought Gap insurance on the web, it's a lot cheaper then the main car dealers and so easy to do online. So if Direct Gap lives up to its 5 star ratings i'll be happy.

    Policy: Vehicle Replacement +

    5-Star Rating

  • Dale C

    Great price, clear website and allowed me to defer the start of the policy.

    Policy: Vehicle Replacement +

    5-Star Rating

  • Clifford Sewell

    Clear concise information very easy to use website, hopefully I'll never need it, but I'd rather have it & not need it! So much more reasonable than the dealer quote for the same cover. 5⭐️

    Policy: Return to Invoice +

    5-Star Rating

  • James

    Research shows you have a good product. Competitive price delivers and quick and easy website to find out more and purchase. Excellent thanks

    Policy: Return to Invoice +

    5-Star Rating

  • David Holgate

    A big thank you to Molly.She was brilliant,she sorted everything for me. Brilliant service.

    Policy: Agreed Value

    5-Star Rating

  • ALAN WILLIAMS

    Simple to arrange and a lot cheaper than the dealer offer. Many years ago I had my car stolen and was never recovered. I had only just bought it without gap insurance and I had a devil of a job to get it replaced. It took months of arguing about the value with a well known company. I hope never to have to claim but if I did I have this insurance to aid me. I have four cars since and always take gap insurance. It is a small price to pay to eliminate the hassle I experienced before.

    Policy: Return to Invoice +

    5-Star Rating

  • Sully

    Easy excellent website clear and informative. Definatley recommend to family and friends

    Policy: Finance/Contract Hire

    5-Star Rating

  • Chris Wyatt

    Looked for a GAP insurance, and found this site to be very easy to use and follow. Direct GAP has saved us £400 - compared to product offered by dealership. Would recommend to everyone... 5/5 from me.

    Policy: Finance/Contract Hire

    5-Star Rating

  • I Hartshorne

    Excellent service A +++++++++++

    Policy: Vehicle Replacement +

    5-Star Rating

  • Sue

    User friendly website and easy to navigate. My husband wanted to ask few questions before taking out the policy so called customer service and spoke to a really nice and friendly gentleman on phone who clarified everything for us and we made the decision to buy 5 year policy for my brand new car. I would hope my car is never written off but if it happens then I would expect direct gap to provide same 5 star customer service :)

    Policy: Vehicle Replacement +

    5-Star Rating