Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 14332 reviews

5 Star
13415
4 Star
904
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  • So quick and easy to use with the best price we could find.

    Policy: Finance Gap

  • Really seamless to sort out cover. Best value I could find on the web.

    Policy: Finance Gap

  • Competitive quote , Easy online form to complete transaction. Transferable policy if needed.

    Policy: Return to Invoice

  • Really good price and better value than other companies. I used the phone service and the agent was so helpful and gave lots of advice. Very easy to buy and excellent to see different cover options. Many thanks :)

    Policy: Return to Invoice

  • Wording and terms explained in a easy way. The website is well laid out and again easy to use. Will recommend to others

    Policy: Return to Invoice

  • Paul was very helpful in explaining the different policies and explaining the different options and payment methods.

    Policy: Return to Invoice

  • The best website I have seen for providing Gap Insurance cover. Straight forward to complete application online. Three Benefit options to suit everyone. Best single premium. Highly recommended.

    Policy: Return to Invoice

  • As simple as could possibly be and very prompt payment on my previous policy claim.

    Policy: Vehicle Replacement

  • Easy to use the web site and very clear Terms & Conditions. Highly recommended.

    Policy: Return to Invoice

  • Only company would offer 4 year deal for replacement gap and was not much different than cost of return to invoice other companies offered for 4 year return to invoice , no brainer really for value & peace of mind

    Policy: Vehicle Replacement

  • Easy, clear and a great money saver in comparison to the dealerships offer!

    Policy: Return to Invoice

  • Simple process. Very quick. Also very helpful with enquiries.

    Policy: Vehicle Replacement

  • Easy to buy a policy. I made a mistake on the dates and it was rectifed in minutes.

    Policy: Vehicle Replacement

  • Quick and simple. Good price. The family have all used Direct Gap. When we have had to make a claim, service was very good.

    Policy: Return to Invoice

  • Easy and competitively priced - I liked the worked examples that show how this insurance works.

    Policy: Return to Invoice

  • Straight forward purchase process - all information needed clearly displayed. Great price compared to leasing company.

    Policy: Finance Gap

  • Excellent as always.

    Policy: Vehicle Replacement

  • Great service, very easy to use. Total price for the same product is much cheaper than the main dealer! Would highly recommend.

    Policy: Return to Invoice

  • Very competitive pricing.Easy to use website. Excellent FAQ section

    Policy: Vehicle Replacement

  • Good website, clear concise. Good information. Reasonably priced.

    Policy: Vehicle Replacement

  • I was a bit confused by gap insurance and how it works but the lady I spoke to over the phone was so friendly and helpful. Thank you! I received my quote straight away and it was clear and simple to buy the policy.

    Policy: Agreed Value

  • So easy to use. Most of the other suppliers want to know to much irrelevant information.

    Policy: Vehicle Replacement

  • This is the second policy I have purchased in 12 months, this time for my wife's car. Easy to purchase with juts a few clicks and over £200 cheaper than the main dealership price!

    Policy: Finance Gap

  • Easy to use website. Very competitive, especially against dealership. When called with a query, operator very helpful. Would recommend.

    Policy: Vehicle Replacement