Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 14332 reviews

5 Star
13415
4 Star
904
3 Star
10
2 Star
2
1 Star
1
  • Very easy to set up, hopefully I won’t find out the service is like in the claims department =). Research comments & reviews before buying.

    Policy: Return to Invoice

  • I used you before, I will again and again, this is so easy. Thanks.

    Policy: Finance Gap

  • Rang as I didn’t know know which cover I should choose........ the lady I spoke to was so helpful and helped me decide!

    Policy: Return to Invoice

  • Quick and easy service, much easier than the Main Dealer equivalent and more importantly... MUCH CHEAPER

    Policy: Return to Invoice

  • Great service. Easy to apply on line. Very helpful, pleasant staff. I spoke to Paul.

    Policy: Finance Gap

  • Fast, simple, reasonably priced cover providing peace of mind we wont be "out pf pocket" in the event of a claim.

    Policy: Vehicle Replacement

  • Really simple system, friendly helpful staff when I had to call too :)

    Policy: Finance Gap

  • PURCHASED VARIOUS POLICIES IN THE PAST

    Policy: Vehicle Replacement

  • Fantastic easy worry free service! Would recommend to a friend!

    Policy: Finance Gap

  • Spoke to Hannah with a query and she was very helpful.

    Policy: Return to Invoice

  • Rob or Bob (sorry I didn't catch his name) from Huddersfield was amazingly helpful over the phone. Employee of the month :)

    Policy: Return to Invoice

  • Great price Speedy emails with invoice and policy details. Very easy indeed. Have only put 4 stars 🌟 as Until I need to claim (hopefully never) I will not know how claim will be dealt with.

    Policy: Return to Invoice

  • Great service , was recommended by family , trustworthy and reliable

    Policy: Return to Invoice

  • Very easy to set up my policy. The one query I had was dealt with expertly over the phone. Excellent value for money beating the dealers quote hands down.

    Policy: Vehicle Replacement

  • Easy to buy and navigate on site. Read the terms and conditions and some better features than I had with a main dealer policy previously for more than double the price. Hoping I will never have to use it however.

    Policy: Return to Invoice

  • hi guys, thanks for all your help great service as always !!!!

    Policy: Return to Invoice

  • Easy to get a quote and process - much cheaper than using a dealer! Wish I had known about them sooner!

    Policy: Return to Invoice

  • Most competitive price on the market and website very easy to use - thank you.

    Policy: Return to Invoice

  • Second time around and fantastic. The dealer quoted £499 and Direct Gap quoted £169 on return to invoice. Same cover but £230 cheaper. You wont go wrong and great service by the direct gap guys. Keep up the good work.

    Policy: Return to Invoice

  • Now on my fourth policy. Very competitive price.

    Policy: Finance Gap

  • Great advise over the phone, very competitive & also very helpful. Certainly recommend.

    Policy: Vehicle Replacement

  • Easy and quick to get the quote and get everything set up. One of the most competitive prices on the market!

    Policy: Finance Gap

  • Really helpful over the phone & via email. Much better value than what the dealership offered! Would highly recommend them!

    Policy: Return to Invoice

  • Great customer service assistant Helped explain everything was very open and honest and reassuring

    Policy: Return to Invoice