Refund & Cancellation Policy

All Gap Insurance policies supplied by Direct Gap have a 30 day cooling off period.

You may cancel a gap insurance policy within 30 days of the policy purchase date and obtain a full refund by contacting Direct Gap.

After 30 days, provided that no claim has been made you may cancel the insurance policy and receive a pro rata refund of the premium paid for each unexpired months cover, calculated at the date the cancellation request is received by Direct Gap.  A £35 cancellation fee will apply.

However, if a claim has been submitted or you have elected to use the free vehicle transfer option during this period, no refund will apply. 

Ancillary products including Tyre, Alloy Wheel and Scratch & Dent Insurance policies have a 14 day cooling off period.  If you cancel any of these insurances after the first 14 days of the policy issue date, no premium refund will be given and any outstanding premium instalments must be paid to us in full.