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Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 14946 reviews

5 Star
13990
4 Star
938
3 Star
12
2 Star
2
1 Star
4
  • Very easy to use and quick Also like you can transfer to another car (could not do this with old policy)

    Policy: Vehicle Replacement

  • Have used this company a number of times, excellent service

    Policy: Vehicle Replacement

  • I taken this policy out, knowing paying more than another provider after speaking to James over the phone, his knowledge & confidence has reassured me that should I need your services, you'll act efficiently in my best interests. Let's hope we don't have to, many thanks, James Carter.

    Policy: Return to Invoice

  • Previous experience very good, hence I've returned

    Policy: Return to Invoice

  • Not the cheapest quote received (at £189 vs £157) but the purchase went through without a hitch. Proof of the quality with these products is always in the 'what if I have to claim' scenario . . which we all hope will never apply . . . fingers crossed. The competitors product which I came to within a final click of purchasing only told me at that stage that the start date had to be within 30 days !? . . . no good if you wish to defer commencement until your insurers 12 month policy 'here is a new one' applies . . . their loss.

    Policy: Return to Invoice

  • Best price on market - FOR 5 YEARS COVER. Amazing!!!

    Policy: Return to Invoice

  • Best price, easy to use website and good reviews - Hopefully if I need to make a claim then the process will be just as smooth.

    Policy: Return to Invoice

  • I chose Direct Gap because of the good reviews and that fact that they were not the cheapest. I would rather pay a little more and be sure of a company that does not try to avoid paying out in the unfortunate event that a claim has to be made.

    Policy: Return to Invoice

  • I rang to ask about the differences between policies before purchasing and a very pleasant lady talked me through the main differences. I was expecting to be asked to sign up there and then, but there was no pressure and I finally purchased a policy after getting my new car. Well done ! ( Hopefully I'll not need to use it )

    Policy: Return to Invoice

  • better than any car dealer who don't seem to want to sell you anything !

    Policy: Return to Invoice

  • I would highly recommend Direct Gap. Paid out £10k on a policy for a previous car without any dramas.

    Policy: Return to Invoice

  • Quick, easy and covered!

    Policy: Vehicle Replacement

  • Excellent phone staff and really easy to apply online too

    Policy: Vehicle Replacement

  • Fantastic value and the simplest of policies to arrange. A third of the cost compared to GAP insurance offered by the dealership

    Policy: Return to Invoice

  • Very Good and very friendly service when I contacted you regarding a couple of questions.

    Policy: Finance Gap

  • easy to use web site

    Policy: Return to Invoice

  • Purchased without a hitch, hopefully I will never have to use it :-)

    Policy: Return to Invoice

  • Excellent offer and easy to navigate and understand which insurance is needed.

    Policy: Finance Gap

  • Great value product. Easy to use online purchase.

    Policy: Finance Gap

  • Easy to use website. Excellent process from start to finish

    Policy: Vehicle Replacement

  • Great price compared with main dealers easy to complete have used on all my cars over the years 5 stars would recommend

    Policy: Return to Invoice

  • Really simple to use, and answered all my questions which I thought I would have had to ask a customer service person. Great price, £120.00 cheaper than Skoda gap insurance.

    Policy: Return to Invoice

  • It's the first time I have had to buy Gap insurance on a vehicle. This was the best quote I could find considering the finace company I got the car from tried to sell me a quote at £400 for 4 years.

    Policy: Finance Gap

  • Excellent service 5 star.

    Policy: Vehicle Replacement