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Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 14924 reviews

5 Star
13969
4 Star
937
3 Star
12
2 Star
2
1 Star
4
  • Quick and easy, also good value , highly reccomended.

    Policy: Finance Gap

  • I rated a 5* on how easy and clear it was to buy this Gap insurance . Very very happy 😃

    Policy: Return to Invoice

  • Easy to find and process gap cover to give me peace of mind with my very first car purchase

    Policy: Finance Gap

  • Direct Gap Vehicle Replacement Insurance delivers exactly what it promises and is absolutely excellent value for money. It is much less expensive than dealer Gap Policies and I believe it provides better cover. I can tell you that it also delivers the best possible claim experience that you could get. Yesterday I took delivery of a new factory ordered Audi A6, following an unfortunate incident which resulted in my previous Audi being declared a total loss. The car insurance pay-out covered less than half of the cost of the new vehicle. The Gap Insurance pay-out made up the difference. Everyone buying a car - new or used - should seriously consider using this company to buy Gap Insurance. It was the best investment I ever made - thank you.

    Policy: Vehicle Replacement

  • Competitive, recommended by a friend easy to use website

    Policy: Return to Invoice

  • Called the helpline to get advice on which product to buy and what value to add to the quote. Staff were really knowledgeable and very friendly and helpful

    Policy: Return to Invoice

  • Been using Direct Gap for nearly 10 years now, premiums are much cheaper than Gap insurance offered by dealerships. Telephone enquiries are always dealt with quickly , by very friendly staff. Unfortunately I have Just had to make a claim after having my car stolen, claim has been dealt with efficiently, just waiting for payout now. Have already purchased a new policy for replacement vehicle. Keep up the good service Direct Gap.

    Policy: Return to Invoice

  • Couldn't have been easier to purchaser at 30% cheaper than Dealer offer !!!!!

    Policy: Vehicle Replacement

  • Peace of mind with an EXCELLENT price and a very straight forward website.

    Policy: Return to Invoice

  • Highly recommend DirectGap. Easy to get the policy sorted and a much better price that from the dealer.

    Policy: Return to Invoice

  • Volkswagen wanted £660 for the same level of cover... no brainer!

    Policy: Finance Gap

  • This is the most expensive car I've ever owned and so wanted to ensure it was adequately protected. Direct Gap insurance are very competitive, comprehensive and have given me the peace of mind I was looking for.

    Policy: Vehicle Replacement

  • Easy to navigate the web site and the fact that you can delay start for when my Insurance doesn't cover for a replacement vehicle. Very easy transaction and would recommend to anyone else purchasing a new car. Much cheaper than the over priced option from the main dealer.

    Policy: Vehicle Replacement

  • Very competitive pricing, far better than dealer option, who could only offer a 3yr term, and not many companies offering a 5 year GAP option with a high rating insurer.

    Policy: Return to Invoice

  • Seems to be the same cover that the supplying dealer wanted to charge me nearly £300 more for.

    Policy: Return to Invoice

  • Very easy to arrange, I insured my car with you last year and now I have just arranged some Gap Insurance for my husbands new car.

    Policy: Free Gap Insurance

  • A good price, and the on-line form is very straight forward to use. This is the second time using Direct Gap, and I'm sure I will again.

    Policy: Finance Gap

  • Very easy process - being able to purchase policy after owning car for 12 months a major feature.

    Policy: Finance Gap

  • Amazing and simple. I work in a car dealership and our system are too complex compared to this .

    Policy: Free Gap Insurance

  • Good service, spoke to James who was very knowledgeable and completed policy online.

    Policy: Vehicle Replacement

  • Great product....a third of the cost offered by the dealer!! A no brainer....

    Policy: Return to Invoice

  • we have another family car covered and are really happy with your service

    Policy: Return to Invoice

  • Easy, simple and straightforward. Also competitive. This is the 2nd car we have covered using Direct Gap.

    Policy: Return to Invoice

  • Best quote out there with great company reviews and easy to follow information.

    Policy: Return to Invoice