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Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 14332 reviews

5 Star
13415
4 Star
904
3 Star
10
2 Star
2
1 Star
1
  • Very pleased with quote, policy wording and online ease of use for applying. :-)

    Policy: Vehicle Replacement

  • Easy completion of application form. Reviews are good. The reason for choosing Direct Gap.

    Policy: Return to Invoice

  • Lady on the phone was the best operator , 10/10, informative ,helpful many thanks.

    Policy: Return to Invoice

  • Hayley was very helpful on the telephone answering all of my questions.

    Policy: Finance Gap

  • Comprehensive cover and easy to purchase. Thank you

    Policy: Return to Invoice

  • I phoned to make a query before purchasing & the lady on the phone was very quick to answer & extremely helpful. Also you were the cheapest too so 5**

    Policy: Finance Gap

  • excellent service can't fault you

    Policy: Return to Invoice

  • Explained that Tesla tracker is already built in and that the car is not parked in a garage but within secure gated estate. Direct Gap customer agent checked this and then confirmed it would not be an issue. Excellent customer service and fully understood the specific quirks around Tesla cars and being such a new manufacturer. Thanks again much appreciated.

    Policy: Finance Gap

  • Very easy company to deal with and very clear information on your website, it also loads quickly and I feel confident I’ve made the right choice

    Policy: Return to Invoice

  • Very good price with excellent benefits for the policy. Have used Direct Gap before and would recommend.

    Policy: Vehicle Replacement

  • Very competitively priced compared to other insurers and extremely easy to complete online and arrange the gap insurance.

    Policy: Finance Gap

  • Excellent definently 5 star company

    Policy: Vehicle Replacement

  • GREAT SERVICE THE SAME PRODUCT WITH MERECEDES AT THE POINT OF PURCHASE WAS £599.00 !!

    Policy: Vehicle Replacement

  • Easy to use to find out information and then purchase. Price very competitive with fewer exclusions and limitations than more expensive alternatives

    Policy: Finance Gap

  • Very easy to use website, terms are clearly laid out and well priced. The payment process was smooth and efficient, good payment options, i used PayPal. Purchasing was straightforward and easy, fingers crossed ill never need the cover.

    Policy: Vehicle Replacement

  • Very straightforward purchase process. Couldn't be easier. I hope to not have to use the policy of course but there's peace of mind knowing it's in place. Many thanks.

    Policy: Return to Invoice

  • Easy and simple to use and understand, helpline staff friendly and helpful.

    Policy: Vehicle Replacement

  • Very easy to use and cost competitive

    Policy: Return to Invoice

  • Took a policy with my previous car and even though it wasn’t needed it was nice to have the protection. Needless to say my new car is now covered.

    Policy: Vehicle Replacement

  • Better priced than competitors, website has all the information available to help decide which policy you require.

    Policy: Return to Invoice

  • Used you for every Car i've had. Very good!

    Policy: Finance Gap

  • Delighted to receive your email. I then phoned and spoke with a very helpful and pleasant lady. Overall excellent service

    Policy: Finance Gap

  • Very straightforward website. easy to read and follow. very friendly yet professional telephone manner from James who answered a couple of follow up questions.

    Policy: Vehicle Replacement

  • 2nd policy purchased, excellent value for the money. Will certainly recommend.

    Policy: Vehicle Replacement