Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 14332 reviews

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  • So easy to buy this GAP insurance and cheaper than the online alternative. Like all insurance policies I hope I never need it but it's there just in case and money well spent.

    Policy: Return to Invoice

  • I have always used direct gap for all my new cars, never had to use them yet fingers crossed.

    Policy: Return to Invoice

  • REALLY FAST SERVICE. VERY CLEAR, EASY TO UNDERSTAND WEBSITE. THANKS. ANSWERED ALL MY QUERIES IN THE FAQ PAGE WHICH ISN'T ALWAYS THE CASE WITH SOME WEBSITES!

    Policy: Return to Invoice

  • Always used direct gap, when purchasing gap insurance.

    Policy: Vehicle Replacement

  • Policy really easy to set up ! Recommend to all ! Many thanks .

    Policy: Return to Invoice

  • Great value for money. My 2nd policy!

    Policy: Finance Gap

  • Best value on the market. Very simple to secure the cover and understand benefit and limitations of policy cover provided

    Policy: Vehicle Replacement

  • Easy to use service, quick to insure and the website explained the different types of cover is a simple way. Thanks!

    Policy: Return to Invoice

  • 2nd time I’ve used direct gap simple and affective, highly rated

    Policy: Finance Gap

  • Easy to apply for and competitive rates. Great that you can defer start date as ins co usually covers new replacement in fist year should you be unlucky to have to claim.

    Policy: Return to Invoice

  • So easy to set up and less than half the price than the dealer with better cover!!!

    Policy: Vehicle Replacement

  • Good value policy. Upfront details are clear and can defer start date by 12 months which is ideal if you have new for old cover for the first year by your normal insurance company. Cover includes all extras as per purchase invoice. I was quoted £399.00 by the dealer for RTI insurance for 3 years cover but with Direct Gap I have New Car Cover for 4 years with a deferred start date in 12 months time so the car is covered until it is 5 years old for £229.00.

    Policy: Vehicle Replacement

  • Super quick and easy to get a quote (by far the cheapest I found online) and even easier to process.

    Policy: Finance Gap

  • Returning customer, always a great service.

    Policy: Finance Gap

  • Simple and cheap. Mercedes Gap was £700 so check the Internet beforehand, same cover at 1/5 of the price.

    Policy: Return to Invoice

  • Very easy to arrange on line. Good price. Nice to know we are covered on our new (20reg) car! Highly recommend. Thanks

    Policy: Vehicle Replacement

  • great service. 4th policy with you guys

    Policy: Finance Gap

  • Easy to use website and great staff on the phone. My third policy!

    Policy: Return to Invoice

  • Very friendly service, simple online process and much cheaper than the competitors. Thanks for great customer service.

    Policy: Vehicle Replacement

  • I had to make a claim with these guys before and was very happy with the service I received and was paid out very swiftly. I am now taking out another policy for the replacement vehicle.

    Policy: Return to Invoice

  • Easy and effortless to do and cheaper than the dealer who wanted £399, I paid £129 which makes this a no brainer

    Policy: Return to Invoice

  • Second time I've used you for Gap insurance. Competitive pricing and quick and easy online process to obtain policy.

    Policy: Finance Gap

  • Brilliant service had it with my previous car which unfortunately was wrote off they payed straight out with my back to invoice policy so I'm getting again with my new vehicle

    Policy: Return to Invoice

  • I don’t know who the customer service lady I spoke to one the phone was but she was AMAZING, possibly the best call centre type person I’ve ever spoken too. You’ve pretty much got my business solely because of her. I wish I was able to remember her name.

    Policy: Finance Gap