Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 14332 reviews

5 Star
13415
4 Star
904
3 Star
10
2 Star
2
1 Star
1
  • Excellent service and I would recommend you to any of my friends

    Policy: Finance Gap

  • One of the easiest and clearest websites I've ever used and the cost is substantially less than that quoted by the main dealer I bought the vehicle from.

    Policy: Vehicle Replacement

  • Excellent and easy to use. Great that it didn’t cost me anything. Bonus!

    Policy: Free Gap Insurance

  • Hassle free, straightforward purchase. Very competitive prices. Was recommended by a car dealer, Motor Serv.

    Policy: Return to Invoice

  • After shopping around and trying different sites this one I found was the best laid out . Very clear and easy to understand , site not crashing on you as you progressed . Price was very reasonable and had a number of choices to choose from . No hidden extras once to get to checkout . Also do live chat if any questions arise , opening times are good .Over all up to now 5 star rating .

    Policy: Return to Invoice

  • Just clarified a couple of points with Diane before I bought the policy. She was very helpful.

    Policy: Vehicle Replacement

  • Excellent service and fantastic value for money!

    Policy: Finance Gap by Direct Gap for Confused.com

  • My second policy with Direct Gap. The process is so simple and easy to purchase a policy. Much cheaper than policies offered by the main dealer!

    Policy: Vehicle Replacement

  • Great prices, especially for 5yrs! Very professional web site, better than any other for insurance I have ever seen! I feel most confident thanks to my GAP policy for my exceptionally low millage car. Kind regards and Safe Happy Motoring. Michael Russell

    Policy: Return to Invoice

  • Second time I've taken out gap insurance with Direct Gap, very happy to deal with you. Luckily the first policy wasn't called-on to be used, but very happy to be covered for another 4years.

    Policy: Vehicle Replacement

  • This is the 4th car I've taken gap insurance out with this provider. Fortunately I've never had to make a claim but the process has been smooth and trouble-free to date.

    Policy: Return to Invoice

  • Nice simple transaction. Following previous purchase for another vehicle.

    Policy: Return to Invoice

  • In terms of how easy it was to see the policy differences, enter details and sign up, DG runs a slick operation. I guess the acid test is if I need to claim, lets hope I never have to, but that's a real test of how a good a business is.

    Policy: Finance Gap

  • Great price and very easy to use well happy got great saving thanks

    Policy: Finance Gap

  • Very easy site to work on

    Policy: Vehicle Replacement

  • This is the second policy I've purchased through yourselves - simple and straightforward to set up and a reasonable price!

    Policy: Vehicle Replacement

  • i always use direct gap good prices and affordabilty

    Policy: Vehicle Replacement

  • A great easy process at a great price would recommend to family and friends and would definitely use direct gap again

    Policy: Return to Invoice

  • So easy and simple and great value!! Second car I’m using them with and gives me great peace of mind when driving

    Policy: Return to Invoice

  • Quoted £799 elsewhere, only £399 at Direct Gap for better cover! Brilliant.

    Policy: Vehicle Replacement

  • As not very computer or tech savvy found site easy to use.

    Policy: Vehicle Replacement

  • Very quick and easy to set up online. 2-3 times cheaper than other sites

    Policy: Finance Gap

  • Always pleased with price, normally call as well and always helpful, recommended my daughter, who also got a good price.

    Policy: Finance Gap

  • Direct Gap provide very useful information on their website, to enable the most suitable insurance to be purchased, and the on-line purchasing tool was so easy to use. I got stuck on one question and called the Direct Gap number and, amazingly, it was answered [by a human being] in under one minute - despite Covid-19 restrictions. The assistant was most helpful. Oh, and the price was fantastic - half of the dealer's quotation for a better product. What's not to like ?

    Policy: Vehicle Replacement