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Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 14332 reviews

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  • Direct Gap has the most user-friendly website - simple, clear and easy - and the most competitive rates to protect my beautiful new car!

    Policy: Vehicle Replacement

  • Very competitive price, half the dealers quoted price and that was with slightly less cover.

    Policy: Vehicle Replacement

  • Have been thinking about gap insurance since purchasing new vehicle but Dealer quote seemed very high. Have researched various other providers and found the Direct Gap website the clearest and easiest to use and the best price for the policy I wanted.

    Policy: Return to Invoice

  • Made me a good saving, thanks

    Policy: Return to Invoice

  • Very good cover and great price 

    Policy: Return to Invoice

  • Clearly registered with the FSA and very competitive price, the best over the terms in fact.

    Policy: Return to Invoice

  • Whilst surfing I called for a quote which came promptly and I was impressed by the helpfulness and attitude of those who I have contacted by telephone.

    Policy: Vehicle Replacement

  • I have used this company previously they are very helpful and now you can transfer this product to another vehicle

    Policy: Vehicle Replacement

  • Thank you so much for your help arranging my Finance GAP. I originally got a quote online but chose the wrong product for my circumstances. I bought a car for £7500 but the total to pay including the finance company interest was £13000. My worry was if my car was written off by my insurance company in the event of a fire or accident I would be left with a big chunk of money to pay the finance company as insurers only pay the value of the car not the total you may owe. I called DirectGAP to buy my policy and luckily your staff spotted my mistake and advised on the best GAP product for my circumstances. Not only did this save me money long term it gave me 5-years cover instead of the 1-year I was going to buy. The website is good but with such a large selection of products to meet every clients circumstances it pays to call directly and speak with an advisor. They are really helpful and know what they are talking about. Cost was competitive and e-documents arrived promptly. My only wish would be some official documents in the post but I guess e-docs are the modern environmentally minded way of doing things. I am very happy with my purchase and now I have peace of mind for the next 5-years of motoring.

    Policy: Finance Gap

  • Very easy to navigate website plus clear and precise detail made it easy to choose the right product at a very competitive price.

    Policy: Finance Gap

  • Good value product.

    Policy: Return to Invoice

  • Had it recommended by a relative.

    Policy: Return to Invoice

  • Easy to use.

    Policy: Return to Invoice

  • Easily explained, simple website, competetive price. Hopefully won't have to use it!

    Policy: Finance Gap

  • Product seamed to cover my needs. Also very helpful when I advised them that I had put the incorrect registration details on the application. This was changed promptly with no fuss.

    Policy: Return to Invoice

  • I was very impressed with the service when I asked for a quote so I went back to buy the policy.

    Policy: Return to Invoice

  • Ray was extremely friendly and informative, excellent to deal with

    Policy: Vehicle Replacement

  • Just purchased my second policy, thanks for the excellent service

    Policy: Vehicle Replacement

  • Much cheaper than a dealer quote for the same product - great customer service even when having to make changes

    Policy: Vehicle Replacement

  • Clear and good pricing

    Policy: Return to Invoice

  • I used Gap Insurance as the ford dealer I used no longer sold the product as they are not FSA compliant. I found your product to be the most competitive & explained the different levels of cover.

    Policy: Vehicle Replacement

  • A very clear and easy to use website, no charge for use of credit card

    Policy: Vehicle Replacement

  • Appropriate cover for our contract hire vehicle at a competitive price

    Policy: Finance Gap

  • I saved over £125 compared to what the Ford dealership offered me. The Direct Gap website was easy to use with all the I formation that I needed at the right price. What more could I ask for!

    Policy: Return to Invoice