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Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 14332 reviews

5 Star
13415
4 Star
904
3 Star
10
2 Star
2
1 Star
1
  • Very happy with website format and how easy the terms and conditions were laid out.

    Policy: Vehicle Replacement

  • Straight forward e forms, very user freindly

    Policy: Return to Invoice

  • Rated 5* so far. Should IU ever need to claim, I hope I will have no reason to change my opinion.

    Policy: Vehicle Replacement

  • Excellent cover for the premium

    Policy: Vehicle Replacement

  • It was easy to get the policy set up in the website.

    Policy: Vehicle Replacement

  • Very clear website, fair price

    Policy: Vehicle Replacement

  • Very easy to do and price is very competitive.

    Policy: Return to Invoice

  • Really helpful guy (I think his name was Ken) when I called. He was really good and was more than happy to answer all my questions. He even offered me a lower level of cover at a less price although I plumped for more security in the end. Really helpful guy and thats why I came back to DirectGap.

    Policy: Vehicle Replacement

  • Easy and well explained.

    Policy: Vehicle Replacement

  • Easy to use website and very competitive price of cover

    Policy: Return to Invoice

  • easy use, clear

    Policy: Return to Invoice

  • Nice and easy.

    Policy: Return to Invoice

  • Assuming all is as it seems, a good policy at a good price with an easy website to understand.

    Policy: Vehicle Replacement

  • Simple to buy. Value for money. Great.

    Policy: Return to Invoice

  • Spoke to lovely James just wanting to check out that my online application was what I thought it was. Website easy to use and quick! No awful automated messages/options so thank you!

    Policy: Vehicle Replacement

  • Easy to understand level and extent of cover

    Policy: Vehicle Replacement

  • quick and easy

    Policy: Finance Gap

  • very competitive price & easy quotation form

    Policy: Return to Invoice

  • Very clear web site. Easy to use. Cover looks good. Competitive price - dealer quoted £400!

    Policy: Vehicle Replacement

  • Website is easy to use and cover is cheap.

    Policy: Return to Invoice

  • Whilst the application process was easy, you can only really be judged by how well you pay out in the event of a claim.

    Policy: Finance Gap

  • Easy to set up, hope you are just as easy to deal with if I have to claim.

    Policy: Return to Invoice

  • Lots of information on web, still rang and spoke to staff twice to ensure i purchased the correct policy to meet my needs. On both occasions the staff we helpful, informative and able to answer my questions. I am confident i have chosen the correct policy. lets hope i don't need to use it. thanks

    Policy: Vehicle Replacement

  • Contacted over the phone prior to completing to confirm correct insurance cover. Very helpful and plesant

    Policy: Finance Gap