Full cancellation and refund terms are detailed within your policy documents. A summary is provided below for guidance.
Gap Insurance
All Gap Insurance policies supplied by Direct Gap include a 30-day cooling-off period.
You may cancel your policy within 30 days of the purchase date and receive a full refund by contacting us.
After the initial 30-day period, provided no claim has been made, you may cancel your policy and receive a pro-rata refund for each full unexpired month of cover. This will be calculated from the date your cancellation request is received. Depending on the underwriter and policy start date, an administration fee of up to £35 may be deducted from any refund due.
No refund will be payable if a claim has been submitted or if the policy has been transferred to another vehicle.
Tyre, Alloy and Scratch & Dent Insurance
All ancillary motor insurance policies supplied by Direct Gap also include a 30-day cooling-off period.
If you cancel within this period, you will receive a full refund, less the cost of any claims made.
If you cancel after 30 days, a pro-rata refund will be calculated based on the remaining term of the policy. An administration fee of £35 will apply.