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Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 14332 reviews

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  • Incredibly competitive pricing, including cover for things the dealership didn't and all for a much lower price!The dealer price was more than double for a shorter cover time

    Policy: Vehicle Replacement

  • The information on the website is excellent and all my queries were answered in the FAQs. I easily arranged and paid for the GAP insurance for my new car. Would highly recommend Direct Gap.

    Policy: Return to Invoice

  • amazing prices. great gap insurance, recommended by a friend.

    Policy: Return to Invoice

  • Website easy to use, policy wording clear, unlimited mileage cover is an excellent feature (not all GAP policies elsewhere will cover this). Pricing competitive. Good reviews on TrustPilot gave me confidence to purchase a policy from Direct Gap.

    Policy: Return to Invoice

  • Quick and simply - 50% less expensive than Mercedes

    Policy: Vehicle Replacement

  • Spoke to a representative before going on line Extremely helpful and explained clearly the options I had Very easy to fill in the on line application Quotes where very competitive And would definitely use Direct Gap again

    Policy: Return to Invoice

  • Never heard of GAP Insurances until I purchased my car. I then spoke to colleague of mine who referred me to yourselves. So easy and straight forward to purchase Excellent and very competitive, if not better!

    Policy: Vehicle Replacement

  • Well as far as the purchase experience goes it was as easy as click click pay - done. Whether the claims experience is as fast and hassle free I hope I never need to find out - lets see. I can say though that I did shop around and the price I was offered here was definitely the best I found. Having once previously had a car stolen with Gap Insurance I can honestly say it is a total life saver - should that nasty day ever arise. Anyone driving a expensive car without GAP Insurance is either a moron or minted ;-)

    Policy: Return to Invoice

  • Nice simple clear site to use. Let's hope we never have to use the policy but peace of mind that the company is so well rated

    Policy: Vehicle Replacement

  • Second time we have used Direct Gap, fast speedy service & saves a fortune

    Policy: Finance Gap

  • Cheaper than Gap offered by dealer. Easy to use website with clear FAQs about various products. I called the office to clarify a query and the person who answered was very helpful.

    Policy: Return to Invoice

  • WOW! I have never had a free gap insurance before. This will help with time to choose and pay for insurance end of month (pay day) not leaving me out of pocket and drive away same day.

    Policy: Free Gap Insurance

  • Extremely easy process with lots of explanation and comptetatively priced. Would recommend this gap insurance process to anyone that needs it.

    Policy: Vehicle Replacement

  • Super easy to sort out on your own. Customer service was very helpful when talking through the right policy to choose from.

    Policy: Return to Invoice

  • Very easy to use website and great price compared to other GAP insurance providers.

    Policy: Finance Gap

  • Very easy to use. Considerably cheaper than cost of a policy with the dealer which would only have covered three years.

    Policy: Vehicle Replacement

  • Completely satisfied with the service of purchasing the policy online. Much cheaper than a dealership quotation. Thanks

    Policy: Vehicle Replacement

  • Easy online forms to complete. Helpful examples of scenarios so you can understand which policy may be better for your circumstances. Great prices

    Policy: Vehicle Replacement

  • Very quick and easy, very competitive. I've insured 2 vehicles with Direct Gap. Recommended.

    Policy: Vehicle Replacement

  • Good value product. Simple sign up process. I have used for all 3 of our cars. Excellent!!

    Policy: Vehicle Replacement

  • Brilliant service up to the buying point. Thankfully not had a claim "yet" - never I hope so can't speak of the service in that respect but I only speak of people as I find them and it's been brilliant up to now. Go ahead buy this policy - it's all well explained.

    Policy: Finance Gap

  • This the second car I have covered. A lot cheaper than he main dealers wanted.

    Policy: Finance Gap

  • As a new customer all I can comment on is why I chose to buy this cover amongst all the competition out there for this type of Insurance for people in my situation. Car Insurance Companies are ever increasingly going down the road of it is cheaper for them to right-off a vehicle if they think - not you - that the vehicle is not worth it to them to repair it - thereby leaving the customer facing a financial loss forced upon them for which they have no defence - else take out a GAP Insurance Policy. Their offer covers customers with an International Motor Insurance Certificate (Green Card) the GAP policy is effective on your vehicle at the point of Total Loss up to 120 days in any one trip. This is what swung it for me. Great.

    Policy: Return to Invoice

  • Short, clear and concise application which is unusual for insurance policies today! Well done

    Policy: Finance Gap