Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 14332 reviews

5 Star
13415
4 Star
904
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10
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1 Star
1
  • A very easy process & the premiums are significantly more reasonable than those offered by motor traders in my experience .

    Policy: Return to Invoice

  • easy site to use and value for money against other companies

    Policy: Finance Gap

  • Quick, straight forward and much less expensive than going through a dealer.

    Policy: Return to Invoice

  • So quick and easy to get set up! Amazing!!

    Policy: Vehicle Replacement

  • Quick, easy and excellent value for money. The policy examples take the headache out of making sure you understand what you are buying and choosing the right type.

    Policy: Return to Invoice

  • A very easy process. We have used Direct Gap several times now & have found them very helpful if we had any questions about the policy.

    Policy: Finance Gap

  • Less than half the price I was quoted by the main dealer, it’s like for like policy RTI, happy happy for 4 years knowing I am covered should the worst happen, thank you

    Policy: Return to Invoice

  • Easy to understand with lots of detail explaining possible questions

    Policy: Vehicle Replacement

  • Simple process to obtain quotation and proceed with purchase. Much better value than dealer/garage.

    Policy: Vehicle Replacement

  • Simple process to obtain quotation and proceed with purchase. Much better value than dealer/garage.

    Policy: Vehicle Replacement

  • Very easy site to use and brilliant affordable policy, reassurance for the finance on our new car.

    Policy: Return to Invoice

  • Used before for my wife's car much cheaper than the dealer quote and better cover

    Policy: Finance Gap

  • Really easy to apply for the insurance and documentation is very clear.

    Policy: Vehicle Replacement

  • Hopefully I got the policy I wanted. Useful to call first as I discovered that despite wanting the 'top' policy I was made aware that being for an all electric vehicle, the policy might revert to the 2nd policy 'price paid' as the EV's specs are changing so rapidly. I still decided to go for the top policy but the agent volunteered the info immediately. Good service.

    Policy: Vehicle Replacement

  • Have just purchased a second policy after my first car was unfortunately written off after an accident. They handled the case amazingly, were very supportive, and even managed to help me get more money from my motor insurer for the settlement! Don’t know what I would’ve done without them, so I’ve purchased GAP for my new car too!

    Policy: Return to Invoice

  • Easy process, well prompted by the site. One of the few where it seemed possible to get cover before the vehicle registration was complete.

    Policy: Return to Invoice

  • Easy form filling and paying. Full information of T&C And understandable. Happy with the cover I have chosen. Peace of mind that I’m now covered with gap insurance for the next four years.

    Policy: Vehicle Replacement

  • Really useful that you offer a free policy in exchange for contact details- I’ve just picked up my new car and the drive away cover offered by the dealership doesn’t cover any finance gap. Will definitely be taking out a gap insurance policy with you in the next 6 months

    Policy: Free Gap Insurance

  • Second time used 60% cheaper than deal

    Policy: Return to Invoice

  • Quick and easy, price much better than dealer offer. Happy my car is all covered to be picked up tomorrow

    Policy: Finance Gap

  • Nice and simple to purchase, and at a great price as well. Main dealer wanted £399, whereas DirectGAP wanted £139. I’d have been mad not to go for this policy over the dealerships as it was also a like for like in terms of policy overview. Fingers crossed I never need to use it!!

    Policy: Return to Invoice

  • Quick and easy

    Policy: Finance Gap

  • Quick, easy and a lot cheaper than the manufacturer's quote

    Policy: Vehicle Replacement

  • Excellent service and cost.

    Policy: Vehicle Replacement