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Client Testimonials

Your feedback is very important to us as it helps us make our products better, more competitive and give you, our customers a greater level of satisfaction and service. We always aim high and look to deliver the best levels of service possible, some of our satisfied customers have taken the time to tell us about how we helped them.

4.93-Star Rating

4.9 out of 5 based on 14332 reviews

5 Star
13415
4 Star
904
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10
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1
  • Love the instant quote and ease of purchase.

    Policy: Return to Invoice

  • Advice form others and article read in Which. Much cheaper +£200 cheaper than similar produce offered by the dealer

    Policy: Return to Invoice

  • Competitive price and easy to use website

    Policy: Return to Invoice

  • Easy to use and fast, good price for gap insurance

    Policy: Vehicle Replacement

  • Good price and very helpful when I rang up for advice. 

    Policy: Return to Invoice

  • Because the quote was a lot cheaper than that of the garage where I bought my car. I like the peace of mind that having gap insurance gives. 

    Policy: Return to Invoice

  • We were introduced to the principle of GAP insurance by the dealer. We chose yours because it was significantly cheaper and offered the best options for our circumstances. Thank you.

    Policy: Vehicle Replacement

  • Direct Gap was £140.00 cheaper than the GAP offered by the dealership?

    Policy: Finance Gap

  • Excellent experience all round. Bought policy online, but needed some help, so called the free phone number and within 2 minutes my question was answered. I bought from direct GAP because of their reviews and the FSA register, also because their price was £138, the dealer were going to charge me £399 for the same product.

    Policy: Vehicle Replacement

  • The policy could be deferred for 12 months and cost was much less than quoted by main dealer.

    Policy: Return to Invoice

  • To find a more competitive quote than that offered by car dealer. Received comprehensive and reassuring advice from you as well as a very friendly and personal service. Will definitely recommend and thank you for making the process easier! 

    Policy: Vehicle Replacement

  • I tried a few companies via comparison sites but what persuaded me was that your initial quote was very fair. A couple of others were more expensive and less than a week after getting a quote I was offered £40 discount which said to me that that was the price they should have offered in the first place. So although I could have got it a little cheaper I was satisfied to know that I had received an honest price at the very beginnining. Also, I was very happy with the way my enquiry and consequential purchase was handled.

    Policy: Return to Invoice

  • Easy to understand, no-nonsense facts, and a simple purchase procedure. Also, a 1/4 of the dealers quoted price!!

    Policy: Finance Gap

  • Simple to purchase and clear advice and access to the policy documents

    Policy: Vehicle Replacement

  • Recommended in a Which Magazine Survey.

    Policy: Return to Invoice

  • A fair price, very good net service and documents sent via net immediately

    Policy: Return to Invoice

  • Internet search & comparison..not the cheapest but offered greater choice in terms of years/amount to be covered. Reviews also seem good.

    Policy: Vehicle Replacement

  • Right length of cover at an affordable and reasonable price.

    Policy: Vehicle Replacement

  • Speed at resolving company car query convinced me to use you.

    Policy: Finance Gap

  • Used when purchased my last car. Competitive price, seems to cover everything I want

    Policy: Vehicle Replacement

  • Had a query about deferring my start date for a new car and the call was answered quickly by a very knowledgeable and helpful chap who handled my query in a friendly and professional way. As for price ... well. A lesser product pushed by my dealer at £500!! I don't think so. Should have seen his face when I showed him my Direct Gap quote. We now have two cars covered by Direct Gap in the family.

    Policy: Vehicle Replacement

  • 1. Key facts of insurance details clearly visible on the front page before buying the insurance. 2. Appears to provide better coverage than competitor policies.

    Policy: Return to Invoice

  • Not all companies offering VRI and competitive online price

    Policy: Vehicle Replacement

  • Car dealer quote too high! Your product is the same if not better.

    Policy: Return to Invoice