Testimonials
Read just some of our 14,000+ reviews across Trustpilot, Feefo and Google!
Your feedback is very important to us as it helps us make our products better, more competitive and gives you, our customers, a greater level of satisfaction and service.
We always aim high and look to deliver the best levels of service possible. Some of our satisfied customers have taken the time to tell us about how we helped them.
Jack Paterson
Saved us hundreds compared to the car dealership we purchased our 2nd hand car from. Highly recommend!
Katherine Tunnicliffe
Excellent service as always, swapped my wife’s policy over for her new car very simply. This is about the 5-6th policy we’ve had and the service has always been superb, thank you.
Mr Barry Evans
I have used Direct Gap over a number of years for various cars and have always had excellent service. The policy was set up on the day I collected my car. Setting it up was easy and quick and Diane was very helpful.
Hannah Kinghorn
I purchased GAP Insurance 4 years ago with my Land Rover through Direct Gap. Direct Gap arranged a Pro-Rata refund for my policy as unused. This is the reason I have returned and used them again.
Miss Kerry Hay
Unfortunately, I had to call upon them when someone wrote off my car. I found them to be very good & efficient, and quick. They had my payment made to me before the insurance company had even paid out what they were due me.
Heather Smith
Used several times; only claimed once due to the car being stolen, excellent customer service and speedy service in payment
Alan Stewart
Excellent website which is easy to use and a range of policies to suit your needs. The price of the policy I chose was very competitive and cheaper than most. I also liked the higher amount the policy would pay towards the motor insurer's excess, that persuaded me to choose Direct Gap.
Murinder Singh Kang
Fantastic service easy to work with and setup. Super friendly support staff. Recommend them to anyone and everyone.
Samuel McGhee
Service was straightforward from start to finish. Operator was polite and helpful. Explained everything what was required. I would definitely recommend to others you won't be disappointed. The price of policy was competitive to others.
June Goldstone
They are very good and once contacted things are done almost immediately. Elizabeth is brilliant. My whole family use Direct Gap and lots of friends also use them. I would highly recommend them to anyone
James Hunter
I have just made a claim through Acasta on my previous policy and anticipate the settlement payment in the next few days. The whole process was fairly straightforward.
Marc Davies
Excellent customer service with products to match!