Heather Smith 28 Oct 2025
5
Used several times only claimed once due to car being stolen, excellent customer service and speedy service in payment
Janine Withers 23 Dec 2025
5
This is the 3rd policy I have brought from Direct Gap, their staff are always so friendly & helpful, I keep coming back to them.
Anthony Mackenzie 14 Nov 2025
5
Full marks for very easy to use application form.
Your help line was friendly and a pleasant girl gave me all the information I ne…
Phillip Bee 27 Sep 2025
5
Great company, easy to use customer portal. Been using this company for about 8 years now.
James Hunter 4 Mar 2025
4
I have just made a claim through Acasta on my previous policy and anticipate the settlement payment in the next few days. The whol…
Graham Anderson 17 Dec 2024
5
Fantastic service, great technology. We've been using direct gap for years. Always very helpful on the telephone as well
Alan Stewart 20 Oct 2025
5
Excellent website which is easy to use and a range of policies to suit your needs. The price of the policy I chose was very compet…
Edward McLeod 6 Jan 2026
5
thank you, 3rd or 4th policy I bought
Nadiya Davies 23 Apr 2024
4
Hayley was brilliant over the phone!
Stephen Webb 10 Nov 2025
5
I've used Direct Gap for my previous vehicle, so it was an obvious choice for the new car.
Carolyn Lyle 16 Sep 2025
5
Great information easy to understand and £100 less than my dealer offered.
Isabelle Salami 20 Apr 2024
5
Friendly customer service. Answered my queries politely and professionally. No complaints and would recommend!
Lee Appleyard 3 Feb 2025
5
Hayley on the phone was great
GEOFFREY HARDMAN 4 Nov 2025
5
Easy to set up, used this firm over many years
Alpesh Patel 23 Oct 2025
5
Great service this would be the 5th time now
David Smith 18 Nov 2025
5
Great service and Hayley was very helpful when I phoned for more information, thank you.
Kirstie Skinner 17 Dec 2025
5
Simple and cost effective. I won’t use anyone else for my gap insurance!
MOIRA RAPSON 9 Oct 2025
5
I have used Direct Gap several times. The website is very clear and easy to use. The price is competitive. I have never had to cla…
Roger Sharples 23 Dec 2013
5
The policy could be deferred for 12 months and cost was much less than quoted by main dealer.
Jamie Stafford 7 Sep 2018
5
Took a policy with my previous car and even though it wasn’t needed it was nice to have the protection. Needless to say my n…
William D 17 Dec 2013
5
My third policy with you. Thanks for the loyalty discount
Andy Mclean 18 Dec 2013
5
Ticked all the right boxes for my needs.
Mehvish Mirza 23 Dec 2013
5
Excellent & pleasant service, was able to find all answers on FAQ page. Happy!
Adam Roofe 18 Jun 2021
5
excellent website really easy to follow and very quick to obtain quote and purchase